Learning Programme Coordinator

Job Description

Job Summary London Contract BBBH779810 Apr 14, 2021 Competitive Job Description Opportunity to work as a Learning Programme Coordinator for the Big 4 Tech company! Learning Coordinator - **Competitive Salary and Benefits** Learning Programme Coordinator (LPC) Duration: 12 month assignment Most of our customers are going through some form of digital transformation. We want to help our customers feel equipped for this and lead change in their organisations so they succeed and grow in a digital world. It might be helping them make the shift to mobile, pivot to programmatic marketing, build their brand online, or develop the next wave of talented digital leaders. Our team leads our work to support companies in making these changes. We provide tools to help companies diagnose their needs, develop and run a range of our own education programs plus curate and recommend programmes from other teams to meet their needs. Every programme brings together multiple functions to design & deliver great learning at scale. The role The Learning Programme Coordinator (LPC) plays a critical part in orchestrating some of the foundational activities in the form of (currently virtual) educational workshops which enables Googles most-strategic customers to progress and realise their digital transformation ambitions. This learning journey begins when a advertiser customer enrols into a workshop. LPC tasks include coordination of customer attendees, facilitation partners as well as driving the completion of pre-work for clients. Once these activities are completed, participants from one of the 29 countries around Europe attend a virtual workshop delivered by professional facilitators. After the workshop, the LPC closes the learning journey with a follow-up survey and an analysis of the feedback results. The LPC will collaborate with Googlers from various teams to complete key steps before the workshop and during the delivery of the learning event. LPCs also play a major role in identifying and implementing improvements to processes and programme materials to enable the team to meet the changing-needs of customers. Due to the current global travel restrictions, all of our workshops take place virtually. In the future we hope to bring back face-to-face events to our offering, and so some travel may be possible if that occurs. A successful LPC is highly-organised, analytical and has a strong eye for detail. They will be able to juggle the organisation of multiple workshops on a weekly basis, whilst anticipating and avoiding operational and administrative issues before they arise. Strong business judgement, people skills and a collaborative approach goes a long way in the role. Skill/Experience/Education Minimum qualifications & requirements: Two or more years of relevant experience per the job description below Strong experience in administration and event organisation (digital and/or face-to-face) Confidence working with Senior Executives right up to CEO level. Gravitas with empathy. Action- and detail-oriented - proactive and independent prioritisation of workload, time management, juggling of multiple tasks and strict deadlines Excellent verbal and written communication skills, with an emphasis on clarity, influence and cross-cultural sensitivity. Ability to navigate ambiguity successfully Experience in service or consulting-like environments, to understand support required by customers and to provide relevant direction Fluent in both written and spoken English Main responsibilities virtual: Flawless execution of the planning, organisation, coordination and management of virtual Senior Executive educational workshops across the EMEA region Continuously evaluating existing operations processes for efficiency gains, identifying areas for improvement, and proactively suggesting implementation strategies (e.g. streamlined scheduling process, building out a reporting strategy etc). Managing communications and support scheduling of programme delegates and speakers, amongst other responsibilities to ensure events are run smoothly and efficiently Occasionally, supporting other sub-teams with operational and logistical tasks including updating of programme materials or one-off projects related to event management Main responsibilities when face-to-face events become possible: Managing general logistics and internal tickets including access badges, room bookings, catering, rosters of attendees/wait lists for all programs, maintaining and updating registration information, attendance records, surveys A VIP level of servicing befitting Senior Executive attendees of most valuable Customers Liaising with supporting teams (e.g. film crews, cleaners, tech support, facilities, food and bev, finance, legal, marketing) and internal/external clients to ensure a seamless, end-to-end operational experience across all of our stakeholder groups Supporting team procurement (including negotiating) with third-party suppliers; placing orders for goods and services, booking and expensing venues, budget tracking. Providing in-person logistical support during events that meets the elevated demands of an Senior Executive audience Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative. BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.