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Leading retailer requires a Regional/Country Customer Service Rep...

Elite
Job LocationLondon
EducationNot Mentioned
Salary£28,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract, full-time

Job Description

Leading retailer requires a Regional/Country Customer Service Rep. You will be responsible for the order to invoice process in the region you operate. Point of contact for Customer Service delivery in the region, attending directly to customers’ requests/needs in a professional and responsive manner.Key Responsibilities:

  • Work closely with, and under the direction of, the Customer Service Team Leader to deliver exceptional customer service to customers (including key accounts and independent stores) in the UK region.
  • Responsible for feeding the Customer Database, by compiling all the customer data and ensuring system information is always accurate and reliable.
  • Manage, monitor, and closely control order entering process for example, using sales force, by constant checks.
  • Quickly identifying errors and correcting or arranging correction, as appropriate.
  • Direct input of orders in the system.
  • Support the creation of a deliveries calendar per production time and customer desires in collaboration with Customer Service Team Leader - UK, Sales, and Finance teams
  • Actively consider and suggest improvements to all relevant aspects of the Customer Service provision in the UK
  • Efficient resolution of customer requests & claims.
  • Creation of accountant documents as Credit Notes and Invoices following Finance guidelines, sticking to the Department policy.
  • Support for the Direct Shipment Corporate project granting correct input and process, understanding of customer needs, and providing all relevant information and details to Sales Force for objectives achievement.
  • Reporting analysis to Regional Customer Service Team Leader of market needs focused in customer satisfaction, efficiency and sales increase.
  • Effectively oversee communication to Regional Sales Force and Customers relevant company process and procedures that could affect them.
  • Support Regional Sales Force to trigger replenishment and to avoid cancellations: pre-defined and ad-hoc sales reports preparation, stock availability reports, direct input of orders in the system.
  • Be in direct contact with customers during the replenishment period to achieve sales targets by defining selling initiatives and selling directly to them.
  • Responsible for back sales activities to reach replenishment targets (phone calls, emailing, customers sell-through follow ups, stock analysis, etc.).
  • Continuous collaboration and communication with customers - sales agents, logistics and finance department for correct information flow.
  • Correct allocation of promotional material in collaboration with Regional Marketing Manager.
  • End consumers contacts, queries, and claims management until final resolution and efficient and correct input of those in the follow up files.
    • The role holder will strive to ensure that customers’ expectations are managed and met/exceeded in all interactions. They will ensure goods arrive correctly to the stores (key accounts and independents) along with all supporting promotional material. They will be the single point of contact for any claim or issue arising from the customer, and deal with any such matters in a manner consistent with the arrangements in place with the Team Leader Customer Service - UK, to ensure that customer loyalty is always encouraged.ASAP start, working from home for the first few months.If you dont hear from me within 7 days, please understand on this occasion, your cv hasnt been sucessful. Required skills
  • Customer Service
  • Finance Department
  • Regional Sales
  • Wholesale
  • Salesforce

    • Keyskills :
    Customer Service Finance Department Regional Sales Wholesale Salesfce

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