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Job Location | London |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time |
Company description We are the AA. And we keep everyone’s show on the road. There for our customers wherever and whenever they need us, we’re always ready for anything. That’s why, for over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organization, we offer a range of excellent products and services to millions of customers.LondonPermanent/Full TimeCompetitive Salary This is the job Join us in London as a Lead Service Designer in the Digital team. Reporting directly to the Head of Experience Design, in this role you will be responsible for the design of end-to-end service experiences for our customers, redesigning how these services are delivered.As Lead Service Designer you will be an expert practitioner. You will be hands on in this role, whilst also being comfortable taking a lead role in facilitating engagement with a wide range of stakeholders as well as mentoring and coaching others.You will be well versed in applying a range of human-centred design methods to solve complex problems and facilitating cross-functional teams to design new services. You’ll be a seasoned facilitator, able to effectively collaborate to engage both customers and service development teams, helping them understand their services from a customer point of view and how to optimise business processes to deliver holistic and meaningful improvements that effective deliver on customer and business outcomes.Youll have a background in qualitative and quantitative research and have a strong grasp of how to use data to understand the end-to-end service experience. You’ll enjoy storytelling and facilitating and be able to effectively communicate at all levels through blueprinting, journey mapping, prototyping and a range of relevant methodologies to bring people along the journey.In addition, you will be working closely with product teams to ensure digital elements of the experience support the holistic end-to-end service experience.Your role is strategically important, influencing the way we work to design services end-to-end, surface-to-core, across the organisation. Your influence will be key to the success of our strategy to Make Britain’s Driving Life Better. You will be expected to work closely with senior stakeholders such as the Head of Brand, Head of Product, Tech Leads and Solution Architects to ensure creative and experiential alignment across products, channels and technology. What will I be doing