Lead Associate - Communication and Engagement

Job Description

Employee Experience (EX) is the sum of all the touchpoints and moments that matter between employees and their employers. It sits at the heart of delivering superior customer experience and is key to our clients success. Willis Towers Watson is the leaderin Employee Experience.We have the unique ability to use insights to drive impact. That means we ground everything we do in a deep understanding of what people care aboutwhat makes them tick, whats inhibiting change, what really matters. And we use that to fuel their EmployeeExperience, shaping high-value, high-impact people solutionsand delivering them in a way that sparks behavior change and drives business results.Our people come from diverse backgrounds and bring a range of skills and capabilitieswere insights masters, change catalysts, storytellers, culture shapers, organization strategists, digital champions and more. Our colleagues know the power of bringingthese capabilities and our offerings together to develop and execute high-impact solutions for our clients most complex challenges.Together, were all about powering ambitionsof our colleagues, our clients and their people.The RoleAs a Lead Associate within Communications and Engagement Solutions, you will act as both a project manager and a key contributor to the development and implementation of measurable, results-based communication and change management strategies, including relateddeliverables that help organisations transform through change and/or drive desired changes in employee behaviour.We know that companies with the best employee experience outperform their competitors in terms of growth, profit and shareholder return, so our work focuses on the key touchpoints between employers and their employees, including: pension and benefits engagement,wellbeing, Total Rewards engagement, culture, inclusion and diversity and organisation transformation.You will draw on your imagination, creativity and exceptional writing skills to help clients communicate effectively with their employees about a range of subjects and across a range of media and support your own project teams in delivering high-quality andinnovative work.

• Partner with senior colleagues to design and deliver communication and change management strategies to help organisations transform through change and drive desired changes in employee behaviour.
• Create and communicate employee benefit programmes and pension arrangements with the intent of building appreciation, value and driving action.
• Work independently, with minimal senior support, to draft and create communications, across print and digital, translating complex concepts into clear, compelling, innovative and engaging content.
• Develop insights and strategies related to employee experience (EX) and/or managing a change in an organisation (including assessment of risks and impacts)and support senior colleagues in communicating these clearly and succinctly to identified stakeholders.
• Take employee experience (EX) insights gathered through own and others work and use these to deliver measurable results for clients.
• Assume a day-to-day project management role, acting as liaison with internal colleagues, external providers and low- or mid-level client contacts to ensure data and materials are transmitted accurately, deadlines are clear and met, meetings are scheduled,and communication is consistent, raising issues where appropriate with senior colleagues.
• Effectively present client deliverables at low- or mid-level client meetings and help the project team build trusted advisor status.
• Contribute to the development of intellectual capital, including new tools, solutions and approaches around employee experience (EX).
• Identify opportunities to further develop technical knowledge and skills across a variety of industries and human capital areas.

The Requirements

• Experience in communication (internal and/or external) and change management.
• Knowledge of current communication and change management trends and related technology (e.g. digital and social media), and proven ability to apply that knowledge to client-focused solutions
• Strong written and oral communication skills, demonstrating creativity and technical expertise.
• Proven ability to manage competing priorities and carry out well-defined assignments, according to established guidelines, with little to no supervision
• Experience working in teams, and proven ability to leverage other internal resources (e.g. colleagues across different teams) to address challenges
• Experience working with in-house designers, agencies or other creative partners to develop the look and feel of print and digital communications
• Proven ability to analyse, organise and interpret information; and draw conclusions in a logical, systematic way
• Availability to travel on an as-needed basis
• Consulting experience (e.g. traditional HR consulting firms) is a bonus.

Equal Opportunity Employer