Junior Business Analyst

Job Description

SummaryAt HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who chooses to work forus and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with theexperience and skills needed to perform this role. Are you looking for your first Business Analyst role or are looking to develop your skills in a larger organisation We are looking for a Junior Pega Business Analyst to become a key member of our agile deliveryteam. Your role will involve translating business requirements into user stories, to allow the delivery of solutions using the Pega Customer Service Platform. You will develop skills to enable the creation of user stories in a multidisciplinary team. You willbe an active member of a delivery/scrum team collaborating with all stakeholders throughout the full delivery lifecycle. There will be an opportunity for you to grow into this role and to complete qualifications which will further increase your knowledge andabilities.Job descriptionYour main duties will include analysing and investigating operational needs or problems and identifying service and process improvements - Using BA techniques. You will receive plenty of support, direction and guidance from seniorBAs within the team. You will work closely and collaboratively with the wider team and have the opportunity to support with stakeholder relationship management.ResponsibilitiesEssential CriteriaAn ability to communicate technical and business matters tonon-technical stakeholders in a clear wayStrong IT skills and a desire to upskill in the Pega domainComfortable receiving feedback and advising colleagues to achieve solutions which are fit for purposeA self-starting approach, professional with astrong team and work ethicA continuous learning and development ethos. Desirable criteria:Pega industry domain experienceAbility to construct process models, interpret and construct data modelsAwareness and understanding of Business Process Improvementsand its benefitsExperience supporting IT TransformationExperience of planning or implementing changeExperience of working with or alongside stakeholders to optimise Government IT servicesHave an understanding of the governments digital transformationagendaMust be willing to undertake appropriate qualifications.Benefits Learning and development tailored to your roleAn environment with flexible working optionsA culture encouraging inclusion and diversityA Civil Service pension Team membersthat are moving offices as a result of the Locations Programme will be entitled to a Moves Adjustment Payment for three years where they incur additional costs. This is calculated based on the difference between the costs of travelling to and from the newand old office, over a weekly period. You will get more detail on this as part of targeted locations move communications. Find more about HMRC benefits in Your little extras booklet for further information or visit Thinking of joining the Civil Service Thingsyou need to knowSecuritySuccessful candidates must pass a disclosure and barring security check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check . See our vetting charter.People working with government assets must complete basic personnel security standard checks.Selection process detailsWe will conduct a sift to be followed by interview, however the business may decide to appoint from sift. Applicants will be sifted on theirCV and their Statement of Suitability (max 750 words) submitted against the specification above. The Statement of Suitability to include what you can bring to the role and positive examples demonstrating the essential and desirable criteria for this post.At interview we will focus on suitability for the role aligned to the requirements specified in the advert. Sift and interview dates to be confirmed. Please take extra care to tick the correct boxes in the eligibility sections of your application form. Weunderstand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. The inbox to contact is: .uk Use subject line to insert appropriate wordingeg Please re-open my application - 194042 & vacancy closing date 4th April 2022. Security Update If you are successful and transferring from another Government Department, we will carry out a check of your identity, nationality, and immigration status (includingthe right to work in the UK) and a criminal record check before confirming your appointment. Successful candidates must pass a Disclosure and Barring Security Check. Please note that HMRC have an exemption under the Rehabilitation of Offenders Act 1974, whichenables us to make enquiries about both unspent and spent convictions. In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstancessome candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing .uk stating the job reference number in the subject heading. Applicants who are successfulat interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employeeswho resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if theapplication is made within a 5 year period following a dismissal for carrying out internal fraud against government. Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain NationalSecurity Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application.If you have any questions about this residency requirement, please speak to the vacancy holder for this post. HMRC transformation HM Revenue and Customs is currently going t