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Japanese Speaking Helpdesk Engineer

Access Appointments Consultancy Limited
Job LocationLondon
EducationNot Mentioned
Salary£25,000 - £28,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

We’re currently recruiting for a Japanese speaking Helpdesk Engineer, starting as a 1 year contract basis.Our client is an internationally operating IT/Telecommunication company with their head quarter in Japan.The role is to carry out a variety of technical and co-ordination tasks to meet, or exceed, customer requirements (including those tasks assigned by Line Managers which are part of projects or maintenance contract work). All tasks must be delivered in a professional and timely manner to ensure customer satisfaction.

  • 1st level troubleshooting with customers and assist them as their escalation point of contact.
  • Network/PC/Desktop Security element configuration including day-to-day service delivery.
  • Network and PC implementation and optimisation.
  • Migration planning and execution.
  • Support PC and Call Centre system (incl DC server).
  • Proof of concept testing and acceptance testing.
  • Development and implementation for new features and services.
  • Vendor negotiation and control.
  • Project and service delivery schedule management.
  • Ad hoc requests from your line manager
    • Requirements:
  • Wide knowledge and proficiency in PC software like Microsoft WIN 7/8/10, Office/Mailer, Microsoft 365 and Antivirus
  • General knowledge and experience in PC Hardware, Cisco Switch/Router and Juniper Products
  • Excellent written and verbal communication skill in English and Japanese (Japanese is Mandatory. Required native level for talking and writing).
  • Ability to investigate and source answers to various email and telephony enquiries about technical issues
  • Proven customer service experience Strong time management/multi tasking & organisational skills
  • Strong work ethic
  • Accurate, organised and eye for detail
  • Reliable time keeping and attendance
  • Solid administration background & a keenness to get involved & support all customer service areas in EMEA
  • Excellent written and verbal communication skill in Japanese and English
    • Conditions:
  • Salary: up to £28,000 per annum, depending on experience
  • Travel expense will be paid within London Zone
  • Other benefits are available after appropriate period of service
  • Location: City
    • For more details, please contact us immediately!*** Access Appointments Consultancy Ltd is a recruitment agency based in London. Please note that we’re individual CVs. We can only consider candidates who are eligible to work in Europe and are able to provide relevant supporting documentation such as passport/visas when required. Thank you for your time and cooperation*** Required skills
  • Cisco Routers
  • Japanese
  • Juniper Switches
  • helpdesk
  • Microsoft

    • Keyskills :
    Cisco Routers Japanese Juniper Switches helpdesk Microsoft

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