IT Technician

Job Description

We are seeking to recruit a creative, talented individual to strengthen our IT function and work as part of a bigger IT function, supporting our founding school, Hatcham College, but also supporting the two primaries (Hatcham Free School and Hatcham Primary),and providing adhoc support to Borough Academy as and when appropriate.Please take a look on our website for more information. We want the best people to join our Haberdashers’ community and are committed to a diverse and inclusive student and staff body.Job purposeThe IT Technician is responsible for providing day-to-day support at the school, whilst supporting other members of the team. The successful candidate will also be responsible for supporting day-to-day IT operations in the absence of the senior IT technician.They will be responsible for responding to IT support requests in accordance with the helpdesk procedures and priorities. The candidate must ensure they deliver a high quality service to all users in line with the school’s service level agreements.You will be the first point of contact for anyone who logs a support request. You must be approachable and conduct yourself in a professional manner. Once tickets are logged it is then your responsibility to resolve the issue or escalate to the correct personasap.The successful candidate will have a minimum of one years experience as an IT technician. They will ideally possess a recognised academic qualification or experience appropriate to the role. Ideally the successful candidate will have previous experiencein working within the education sector.The technician will be based at Hatcham College but will also be required to support other sites including Hatcham Free School, Hatcham Primary. They will also have to visit Borough academy to provide support when required.Professional DevelopmentOur staff are important to us. We know that without great staff, our children will not be as successful. Therefore, professional development is key to our success. We are fortunate to have a wide range of internal and external professional opportunities,our Directors of Professional Learning and People will support you to achieve your career goals through additional CPD, accreditited course, coaching and mentoring.Key accountabilitiesSupport•Log all support requests with relevant information on helpdesk•Update each open call, once every day, unless it is on hold•Resolve every call within its SLA•Find and implement solutions to resolve issues•Support with administration of IT systems and tools•Basic configuration of network devices•Technical assistance for both the Service delivery manager and Trust IT Services team•Escalate calls that are outside of their ability within an hour•Inform the IT Services Manager of potential issues immediately•Record defective equipment within the helpdesk, on the day it is discovered•Replace defective equipment with a spare if the defect will take longer than a day to resolve•Assist with relocation hardware when required•Oversee the work of external contractor, ensuring minimal disruption to others•Update hardware and software inventory•Ensure all systems, including peripheral equipment, is safe, clean, fully serviceable and complies with relevant Health & Safety regulations whenever installing, carrying out checks and attending calls•Manage AV/IT services at events and ensure that the services meet the high expectations of the College•Any other IT support requests that may ariseRegular checks•All IT suites to be checked and signed off once every week, during term time•Check stock levels in all stores and IT suites once every week, during term time•All other classrooms to be checked and signed off once every termSystem Development•To assist with the evaluation, testing and installation of new hardware and software, following Trust procedures ensuring the security of hardware•To create and maintain a documentation system making sure everything is accurate and kept up to date after changes are made•To assist in the continued review and development of the IT resources with an emphasis on preventative care•To develop a high level of liaison with administrative, curricular and support staff across the Trust. In order to maintain a clear understanding of their aims and IT needs•To assist in the development of systems for the on-going work of the Trust, maintaining an awareness of developments in the world of software, hardware and related IT topics•To participate in the work of the Trust development working groups

Keyskills :
Computer Systems Line Support Technical Support Technology st Line