IT Systems Manager

Job Description

IT Systems Manager required to work with a Government Department. This is an initial 4 month contract, inside IR35, paying £650 a day. This is a remote contract until further notice (offices based in London)Ideally you will hold valid and current SC ClearanceSummaryThis role is responsible for improving the, performance, availability, and manageability of enterprise applications and services across their full life cycles. It is responsible for planning, improving, monitoring and controlling all enhancements to enterprise services (major ones are currently Unit4 Business World/Agresso, Microsoft Dynamics 365 CRM and Microsoft SharePoint Online) and for the evaluation, build, management and implementation of other new business software including business process optimisation and improvements. The team uses and provides expertise in various development tools including Power BI, Power Enterprise Apps, Power Automate, Forms, Flow, Visual Studio, Visual Studio Code, C# .Net, SQL in Azure, Azure PowerShell script, React, SPFX (.Net Core), Nintex and Azure Functions.You will manage the 2nd line teams for Enterprise Services and Systems Development. The teams provide end to end support and development for all Enterprise systems with the help of vendor support and working closely with the other teams in the Technology and Business Services department, including Service Desk, End-User Compute, Infrastructure and Project teams.Main Responsibilities*Ensure that enterprise services are supported according to ITIL best practice, incorporating Incident Management, Change Management and Problem Management. Performance should be measured against defined SLAs covering incidents and service requests*Carry out resource management and workload management to ensure that projects and business as usual tasks are assigned and completed, raising any conflict issues to senior management and relevant project managers. This includes ensuring that skills and training plans are kept up to date and accurate role profiles are documented. This extends to the recruitment process and vetting and interviewing candidates.*Understanding threats, vulnerabilities, and weaknesses in the Enterprise applications and services space, the potential organisational impact and how to protect against them using security controls and mechanisms in Microsoft and third party services.*Software asset management - Ensure that all business software and services are proactively managed with details held in a catalogue or asset management system ensuring that upgrades and fixes are applied in a timely manner and licences are compliant with supplier contracts.*Ensure that Software Lifecycle management is applied to all of the business software, including request for new software, to ensure that all requirements gathering, build, testing, deployment, training, documentation and performance monitoring are carried out to agreed standards (GDPR, GDS, CMAs cloud security principles etc.). All environments including non-production environments are managed appropriately ensuring that test data does not contain sensitive information that could be exposed in a less secure environment.*Ensure that all changes are properly authorised through the formal channels of Architecture Review Board (ARB) and Change Advisory Board (CAB). This role will be a core member of those panels.*Contribute to department strategy, manage and maintain a strategic roadmap for all enterprise applications and services and communicate plans and changes effectively with colleagues and stakeholders. Liaise with senior management and commercial teams on procurement matters contributing to statement of requirements and business cases where appropriate.*Perform supplier relationship management and stakeholder management through the process of supplier reviews and user groups to ensure that suppliers are delivering to SLAs and that business users have a forum to give feedback and be appraised of new functionality and project activity*To manage team performance through 1 to 1s, team meetings and performance reviews ensuring that the team deliver a quality service. Essential Experience*Experience and knowledge of ERP systems including Unit 4 (Agresso), including an understanding of HR and Finance processes; and Microsoft 365 technologies including SharePoint Online and CRM, and managing the monitoring, administration, customisation and configuration of these environments.*Experience of managing a development and testing function within a Microsoft environment ideally incorporating power platform tools, a good understanding of database technologies and software development lifecycles.*Exposure to Agile and/or traditional development methods and lifecycles.*Experience of managing upgrades and patches across enterprise applications and services.*Strong organisation skills with the ability to work collaboratively with both internal and external customers to foster strong professional relationships.*Proven ability in effective decision making and prioritisation of tasks/project related work, determining goals and priorities and resource management to achieve the set goals and using relevant project management methodologies.*An ITIL V3/4 Foundation Certificate or comparable experience.Please apply should you meet the above criteriaBadenoch + Clark acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Badenoch + Clark UK is an Equal Opportunities Employer.By applying for this role your details will be submitted to Badenoch + Clark. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: Required skills

Keyskills :
systems manager