IT Support Technician

Job Description

IT Support Technician - Full Time - Permanent - Broxbourne/Ware Campus - Salary £16,725 - £23,515 per annum dependent on experience and qualifications Hertford Regional College are looking for an IT Support Technician to provide first and second line ITsupport to HRC staff and students. You will be part of an IT Support Team that are involved with IT related incidents and requests at every stage - from logging tickets in our Service Management System through to investigation, troubleshooting and resolution/escalation.The role holder will also be expected to contribute to the effective operation and maintenance of the wider IT Services Department as part of our continual service improvement plan. The ideal candidate will have experience of working within a helpdesk environment- Providing first/second line technical support, sound demonstrable knowledge on a range of IT devices and services including: PCs (desktops/laptops), MFDs/printers, mobile devices, audio-visual components and networking equipment. They will also have experienceof supporting users in a mixed Microsoft Windows/MacOS environment. Knowledge , ability and experience of trouble-shooting and resolving a spectrum of first/second line issues ranging from hardware through to software is a must. The post holder will be requiredto work varying shifts to include evenings as part of normal hours. Hertford Regional College is a vibrant further education college with ambitious targets operating across two campuses. We can offer you free parking, a defined benefit Pension scheme, on siterefectory with subsided coffee outlet, a gym and access to state of the art facilities for staff and learners. As a member of our team you will have access to an Employee Assistance Programme, promoting wellbeing and a healthy lifestyle. For more details,please refer to the attached Job Description and Person Specification. To find out more about Hertford Regional College and working with us, please visit our website: http://about/careers-at-hrc/ Please note All candidates will receive either a notificationto attend an interview or an email to advise that they have been unsuccessful. This will be sent to the email address supplied upon application. Please ensure that you outline in the Supporting Statement how your Experience, Skills and Qualifications meetthose outlined in the Person Specification, only candidates that fully outline the above will be selected for interview. We reserve the right to bring forward the closing date of any vacancies when we have received a suitable number of applications from whichto make a shortlist. All positions are subject to a DBS check and your start date will be dependent upon receipt of satisfactory DBS clearance. Hours: 36 hours per week, Monday to Friday Salary: Salary £16,725- £23,515 per annum dependent on experience andqualifications Annual Leave: 25 days per annum plus all public and Bank Holidays Closing Date: Friday 27th August 2021 @ 12 noon Interview Date: Friday 3rd September 2021 If you wish to contact us, please email hr@hrc.ac.uk "Hertford Regional College doesnot work with and will not accept any CVs that are sent in by recruitment agencies, please refer to our website for more information." Closing Date/Time Friday 27 August 2021 @ 12 noon midday