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IT Support Specialist - 1st Line

Pertemps London
Job LocationLondon
EducationNot Mentioned
Salary19.31 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

1st Line IT Support Specialist - London - 6-month Temp - £19.31 per hourIntergovernmental body is seeking an experienced temporary 1st Line IT Support Specialist to support their IT team at their central London headquarters.This is a temporary role to start ASAP for an initial -month period and will pay £19.31 per hour PAYE.The 1st Line Support Specialist will support the ICT Service desk, providing appropriate and timely first-line support for users working within the organisations headquarters and remote offices.The ideal 1st Line IT Support Specialist will have the following knowledge, skills and experience:

  • Diploma in IT or related discipline. Microsoft Certifications
  • Certified IT Technician or equivalent.
  • ITIL experience
  • Previous experience in an ICT Service Desk or similar IT Operations role in a busy fast paced Service environment.
  • Good understanding of ITIL in principle particularly in the Service Operation space, covering Service Desk Incident Management.
  • Understands and has a strong appreciation the frontline role service desk operations have on shaping the overall relationship between ICT and the business.
  • Passionate about customer service and ability to handle challenging customer conversations.
  • Good knowledge of server operating systems with particular focus on Windows Server 2012 onwards.
  • Good knowledge of desktop operating systems (Windows) and associated hardware and software (MS Office, MS Project, Visio) necessary to install and support users from an operational perspective.
  • Knowledge of leading business applications (CODA / OpenHR / SharePoint / Sage CRM).
  • Knowledge of mainstream mobile device platforms (IOS, Android, Windows Phone).
  • Active Directory Administration - Azure and On-premise (Hybrid)
  • Subject Matter Expert on End-User Devices (Desktop / Laptop / Mobile Phone / Desk Phones, printers etc)
  • Knowledge of Office 365 Suite including Document Sharing and Collaboration
  • Understanding of Networking technologies and concepts.
  • Good knowledge of Voice over IP Telephony
  • Understanding of Virtual meeting room Technologies concepts.
ONLY SHORT-LISTED APPLICANTS WILL BE CONTACTED

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