IT Support Specialist

Job Description

London - On-site Permanent Contract At AXA IM our purpose, to act for human progress by investing for what matters, is central to every action we take as a business. As a responsible asset manager, we actively invest for the long-term to help our clients, our people and the world to prosper. As a future IT Support Specialist, you will report to the Head Of IT Proximity Services - UK, and you will be part of AXA IM Technology - Infrastructure Services team. DISCOVER your opportunity The purpose of this role is to supply IT Desktop, Infrastructure Services and Support for UK offices, and to ensure locally the quality of IT services delivered to End User. Your role and responsibilities will include to :

• Supply Technology Desktop and Infrastructure Services and Support for the UK offices working alongside the UK 360 Team.
• Work in alignment with the UK 360 team providing the highest quality of service and meeting relevant SLAs and KPIs.
• Provide support to existing 1st and 2nd line 360 (desktop support) teams assisting to efficient and satisfactory resolution. Take ownership of complex cases through to resolution.
• Act as primary contact for IT systems based in London but supported by global teams based in other locations. Services include but not limited to networks, telephony and printing.
• Ensure continual Service Improvements through ongoing analysis of UK 360 activity providing service training and technical development for the UK based 360 team.
• Manage support funded project activities for the UK remit ensuring correct costs and resources are applied to meet agreed delivery specifications.
• Enhance self-help services for end users using self-help portal, knowledge database, and onsite training.
• Maintain adequate and accurate documentation on procedures, standards, desktop and server equipment inventory, etc
• Security:
  • You are responsible to follow the company guidelines / regulations to ensure company data is held in a secure manner, including electronic access or in written format.
  • Any security issues or potential security breaches must be raised with his or her manager to ensure any potential issues can be secured.

Your ProfileSHARE your unique expertise We welcome different combinations of skills & experiences. Your qualifications and experience

• Fluent English is essential
• A minimum of 3 years IT working experience in desktop support, windows server administration, preferably within a similar high demanding Investment Management organisation is requested.

Your knowledges and skills

• Desktop environment skills and office IT tools
• Understanding of IT technology
• Ability to work with people and in understanding and supportive manner
• To have a good overall comprehension of financial activities and Asset Management
• Personal Competencies:
  • Client focussed
  • To deliver added value to the Business by making improvements or suggestions on day-to-day responsibilitys area or beyond
  • Demonstrates commitment to their job and colleagues.
  • To be diplomatic and to have the capacity to work in stressful environment
  • Thinks laterally to solve problems.
  • To be able to manage their time in the most efficient manner
  • Communication competencies
  • To have excellent communication skills, orally or in writing
  • Team Working/Positive attitude
  • To always run an excellent team spirit and positive behaviour
  • To see changes as a sized opportunity rather than a constraint.
  • Proactive mindset, demonstrates initiative and able to work under pressure
• IT Competencies:
  • Uses experience to share useful knowledge to the team
  • Rapidly understands complex data, business issues and processes
  • Technical Skill/Excellent working knowledge of Microsoft environment (Operating System, Server, Active Directory, SCCM, Computer Management)
  • Office applications (Advanced Troubleshooting Skills)
  • Cloud solutions
  • Exchange Management (Mail systems)
  • Citrix Environment (Console Management, VDI & VDA)
  • Desktop - Hardware and configuration
  • Printing - Hardware and configuration
  • LAN / WAN wired and wireless technologies
  • Conferencing Services (Audio, Video, Bridges)
  • Smart Phone and Mobile Device Management solutions
  • TOIP and softphone services
  • ServiceNow Workload Management Tool
  • An understanding of Front Office applications and Investment systems

We would love to know more about you. Lets connect! Send us your resume. About AXAThe AXA Group is a global leader in insurance and asset management, with 160,000 employees serving 105 million customers in 62 countries. We protect and advise our clients at every stage of their lives, offering products and services that meet their needs in the areas of insurance, personal protection, savings and asset management. Our mission: to act for human progress by protecting what matters Our values: Customer first, Integrity, Courage and One AXA About the EntityAt AXA IM we are investing with a clear purpose - to make the world a better place. We act for human progress by investing for what matters. Our conviction-led approach enables us to uncover what we believe to be the best global investment opportunities acrossalternative and core asset classes. We are already entrusted by our clients with more than €887 billion in assets. AXA Investment Managers | Home | AXA IM Corporate (axa-im.com) AXA IM is an Equal Opportunity Employer, and we encourage candidates with disabilities or any other protected characteristic to apply. We are committed to providing reasonable accommodation to qualified applicants and employees with disabilities, when needed,to apply for a position or to perform essential job functions. Inclusion and Diversity | Careers | AXA IM Corporate (axa-im.com) What We OfferWe are committed to offer you an environment where you can: Grow your potential : be part of a forward-thinking business with internal opportunities and personalized learning paths available to help constantly develop your skills and abilities. Shape the way you work : work for a company which is highly committed to providing flexibility & balance to its employees, offering you a large range of benefits (hybrid working, competitive health benefits, among many others.). Thrive within a diverse community : play a role within a responsible