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IT Support Specialist

Job LocationLondon
EducationNot Mentioned
Salary200.00 - 210.00 per day
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

**Contract role****£200 - £210 per day****Hybrid working - 3 days in the office*The roleOur specialist are experienced people with experience of working with demanding customer base in a busy broadcast news environment. We work on quick turnaround news packages to tight deadlines. You will demonstrate your technical ability and the eye fordetail when aiding the editorial team to output the best possible content in line with the news production values.The responsibilities

  • Provide IT, Broadcast and Telecoms support in a 24/7 environment supporting out London Bureau, London Warehouse, and international Bureaus as well as users in the field.
  • Track issues through resolution, while communicating with both engineering management and operational production clients.
  • Interface with vendor and manufacturers to research and address support issues and create bug reports.
  • Provide product and support training as well as develop documentational for both technical and non-technical audiences.
Essential
  • Troubleshooting knowledge of the following hardware & software:
  • Desktop and laptop support including windows 10/11 and MAC OS administration knowledge
  • Certificates for iOS, laptops and GlobalProtect VPN.
  • Office 365
  • Crowdstrike Anti-virus
  • Adobe Creative Cloud
  • Server support including Windows Server 2012, 2016, 2019 as well as Linux Ubuntu
  • Knowledge and experience with FTP and UDP acceleration technologies
  • Knowledge and experience working with IPTV
McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

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