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IT Support Officer (Win10 / Desktop Support)

Job LocationLondon
EducationNot Mentioned
Salary£16.00 - £18.00 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract, full-time

Job Description

Our South London based, Local Authority Client is looking for an IT Support Officer to go from an initial 6 month contract to a potentially permanent position. The role sits within the Councils busy IT Services team which plays a central role in helping to deliver organisational goalsInitially, the IT Support Officer will be will be working as a Desktop Support Analyst, as well as helping out with the Windows 10 Deployment Project.The IT Support Officer delivers a range of operational support duties under the direction of their supervisor. They have autonomy in their own area of expertise and are expected to work with limited supervision.Key Duties Include:

  • Install and configure computer hardware operating systems and applications
  • Maintain Server infrastructure
  • Monitor and maintain computer systems and networks
  • Troubleshoot system problems, diagnosing and solving hardware or software faults
  • Provide support, including procedural documentation and relevant reports
  • Support the roll-out of new applications and Windows 10
  • Respond within agreed time SLAs
  • Prioritise and manage many open cases at one time
  • Rapidly establish a good working relationship with stakeholders
  • Key Skills / Experience
  • Previous Experience in a Desktop Support position
  • Experience of Windows 10 Deployment
  • Windows Server and Windows 10 Desktop operating systems
  • Office 365
  • Imaging/appropriate software installation
  • Providing 1st and 2nd line early life support
  • Floor walking
  • Active Directory
  • Exchange experience
  • APPLY NOW

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