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IT Support Officer

i-Jobs
Job LocationLondon
EducationNot Mentioned
Salary16.01 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

Our client is seeking an IT Support Officer on an initial 3 Month contract with the possibility of an extension.Job Purpose:

  • Working on a rota basis perform the following duties
  • Monitor incoming queues on the IT servicedesk system perform initial triage of all calls and assign to correct team.
  • Take ownership of and resolve calls in line with service level agreement(s).
  • Identify problems, log problem records and communicate appropriately.
  • Log changes, providing adequate information and ensuring change records are kept up to date.
  • Provide on-site support across all sites supported by the shared service.
Skills and Experience:
  • Working in a local Government IT department
  • Microsoft Office
  • Microsoft Project
  • IT Service desk experience.
To apply please send your CV or email for more information121 Jobs is acting as an Employment Business in relation to this vacancy.

Keyskills :
IT 1st line support

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