IT Support Manager

Job Description

Our client is currently looking for an IT Support Manager to join their busy team!Salary:£50-55KAbout the IT Support Manager Role:As IT Support Manager in the IT Support Function you will be reporting directly to the Chief Operating Officer. This is a broad IT Support Manager, and as the most senior IT manager in the organisation, it is crucial you have experience in stakeholder managementand directly with the exec team. As the IT Support Manager you will lead and develop the companys IT support team covering the following areas; service desk, user devices (including procurement), network access, 3rd party services, staff IT onboarding, andIT policies . You will work closely with the application support team helping manage user requests related to our in-house technology platform. This role is perfect for a self-motivated individual with passion for Apple products. We are looking for someonewho is experienced and fairly independent and is able to guide the organisation through a rapid period of growth and scaling up. This position will sit within the broader Operations team so a team player is essential and we are looking for someone who hasexperience in empowering and mentoring a team.They are looking for someone that wants to join our journey and grow professionally with them!They are very open to all types of flexible working, please ask them at the interview stage.IT Support Manager Duties:

• Manage our IT support function including managing and mentoring a small team of IT support engineers
• Be the primary IT service contact for the company stakeholders and 3rd party vendors/suppliers, owning escalated issues and see them through to resolution
• Handle critical communications during periods of service disruption (internal and external to the company), keeping the business updated at all times
• Manage the security of user accounts, mac OS and iOS devices, web access and email, in line with approved policies
• Be responsible for all activities within the administration of Zendesk (including JAMF PRO to help with onboarding, managing contacts; ensuring iOS backups are successful, maintaining a proper asset inventory).
• Provide IT Training to Staff, particularly for newly hired staff
• User management and support of all 3rd party services used by the business including Slack, Trello, Confluence, G Suite and WhatsApp.
• Setting up Department goals as well as collaborating with other departments on the company goals (OKRs)to meet agreed performance targets
• Overseeing the IT Expenses of the IT Department

IT Support Manager Requirements:

• Experience working with Apple Certified Support Professionals
• Experience working with Apple Enterprise Solutions, including JAMF Pro.
• Previous people management experience, looking after a team of direct reports
• Experience working in a service desk.
• Experience working in a fast-paced, start-up environment
• Experience in scaling up an IT support team and upskilling team members

IT Support Manager Benefits:

• Salary £50-55K
• 10% Management bonus
• £25k Stock options package
• Private medical insurance
• Vitality at Work + Private Medical Insurance plans
• Employee Assistance Programme
• Denplan
• Eyecare Vouchers
• Pension
• Staff discounts
• Enhanced Parent Program + Parental Leave
• The Inclusive Threads DE&I Program
• 25 Days Holiday
• Paid sick leave
• Flexible working
• Long service awards
• Mentorship & Coaching
• 12 weeks Leadership programme

If you think that you are suitable for this IT Support Manager role, please apply now!They are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. They areproud to be an equal opportunity workplace.They practise equity in selection through targeting less represented talent pools, and offering access to development and support in interviews.Theye do this because they want to provide less represented groups with access to opportunities, and us, accessto great people. All candidate offers are decided on the basis of qualifications, merit, and business need. If they have two candidates at the final stage, they choose the best candidate for the job.They are a Disability Confident Employer, and have committed to the recruitment and continued employment of people with disabilities. They are working towards improved employment practices to ensure those with disabilities receive full and fair considerationfor all types of vacancies as well as for training, career development and promotion.Their goal is to be recognised as an employer providing employment opportunities for people with disabilities.