IT Support Engineer

Job Description

We are a wholly staff-owned investment banking business founded in 2007, and have built a reputation for providing an insightful, highly personalised and honest service to our clients. Companies receive unrivalled advisory work from our trusted and experiencedbanking team. Institutional investors have access to our seasoned equity sales team and highly respected research analysts, along with the best access to corporates, innovators and expert thought leaders. Traders seeking high or low-touch execution from multiplevenues with performance benchmarking use our execution services consistently. Our success is a result of our people and the collaborative way we work.Purpose of the Role:The Support Analyst will be responsible for delivering first-class technical support to the business, helping to set up our meeting rooms and providing cover for our facilities team. They will work with a broad range of applications, devices and networkingcomponents. They will provide maintenance and support for moderately complex systems and work closely with the support and infrastructure team. The Support Analyst will become the face of IT support, responding to helpdesk tickets, diagnosing and resolvingproblems, and if necessary, escalating tickets to senior colleagues.Due to the nature of the role and the opportunities to learn and teach others, this will predominantly be an office-based role.Key Relationships:

• Front-office staff
• Back-office staff
• Board members and management team
• IT Suppliers

Skills, Attributes and Credentials:Attributes

• Experience working in a support and a customer service-focused environment (Minimum 1 year).
• Professional manner with excellent communication skills and telephone manner; able to interact with all levels of seniority within the firm.
• Work under pressure, able to listen and interpret customer needs accurately in a positive attitude.
• Analytical mind that doesnt give up on challenging problems or issues Attention to detail and logical
• Can do attitude
• Organised, able to plan own time effectively; able to prioritise key tasks, work under pressure and meet strict deadlines.
• Proven track record as effective team member.
• Passion for technology and its effective application within the business.
• Worked in comparable smaller corporate environment within financial services, legal and insurance industries and equivalent with less than <750 employees.

Knowledge/Skills required

• Strong understanding of Microsoft 365, including Office, Teams, OneDrive, SharePoint,
• Strong knowledge of Windows 10 and Windows 11
• Working knowledge of Active Directory, including creating/modifying accounts, groups
• Knowledge of Zoom and Teams (setting up meetings, webinars, rooms).
• Knowledge of Bloomberg (installation, troubleshooting etc)
• Hardware knowledge - printers, laptops, workstations, iPhones,
• Basic understanding of Avaya telephony (desirable but not required)

Qualities

• Excellent verbal & written communication
• Excellent desk-side manner when working with users
• Excellent troubleshooting and problem-solving skills with a strong attention to
• Ability to work independently and unsupervised but knowing when to
• Ability to take ownership of an issue and see it through to
• Ability to pro-actively seek solutions to problems using your own
• Ability to remain calm under
• Willingness to get your hands dirty (e.g. with desk moves, office moves, re-cabling etc).
• Ability to follow procedures, policies and
• Ability to work to very short deadlines or implement solutions (even interim ones)

Salary £30,000 - £40,000 including bonus and benefitsRobert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experiencecan apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: legal-information/privacy-notice.