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IT Support Engineer

Advanced Resource Managers Limited
Job LocationLondon
EducationNot Mentioned
Salary33,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Our client who are an IT Services Consultancy are seeking an IT Support Engineer to join their expanding team.This position is based in London and you will support multiple customer onsite. Youll travel to to clients in Central London, Kentish Town, Lambeth, Lewisham, Edmonton. All travel to these sites will be expensed.The role is to provide face to face first line and second line support which will include technical advice (both proactive and reactive) to customers on queries and requests related to all aspects of application, desktop/mobile and network systems and toensure that this support meets the established Service Level Agreements and quality standards in line with customer expectations. In addition to this you will provide hardware support, including configuration and replacement of devices.Experience and knowledge

  • 1st line support experience Is essential, some 2nd line experience would be desirable
  • Previous experience working with ticketing systems such as ServiceNow.
  • Experience of inventory management and software/application installation
  • Experience working in a customer facing/user support environment.
  • Able to demonstrate knowledge and understanding of working within a desktop and PC technologies environment as well as desktop/server hardware and software architectures.
  • Basic knowledge of server infrastructure and networking.
  • Previous experience of adhering to SLAs ensuring a resolution is achieved within a timely manner.
  • Proficient with; operating systems, Microsoft applications, web browsers on PCs/laptops and mobile devices including but not limited to: Windows 7-10, Office 365/2016 and 2013, Internet Explorer/Edge/Chrome and Firefox and, active directory.
Disclaimer:This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited (ARM). ARM is a specialist talent acquisition and management consultancy. We provide technicalcontingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today.We will never send your CV without your permission.

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