IT Support Analyst - Law Firm

Job Responsibilities

This role will provide first and second line support, on a rota basis, to all partners, fee-earners and business support colleagues.
To perform ad hoc support on all other systems including Office applications and other specific applications such as iManage, BigHand, Intapp, etc.
To support and deploy iPhones and mobile applications.
To ensure that IT equipment, network accounts etc. are created for new joiners prior to their starting dates.
To ensure that departing staffs network accounts are deleted after liaising with their line manager.

Skills Required

A minimum of two years previous experience of working in an IT support role preferably within a legal IT department;
Ability to offer first and second line support for Microsoft Office applications;
Previous experience of assisting in office relocations within the building and PC installations;
Experience using Windows 10, Windows Server 2012/2016 including Active Directory and group policy management, Office 2016/Office 365, iManage, BigHand digital dictation, Interaction, Workshare, Intapp, Aderant/CMS, OyezForms, iPhones
Experience supporting and using Microsoft System Centre 2012 (SCCM);

Please note this role has a weekly rotating shift pattern, 8-4 and 12-8.

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