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| Job Location | London |
| Education | Not Mentioned |
| Salary | £20,000 - £30,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
IT Support Analyst / 1st Line Support / Graduate Trainee (IT related Degree) - City, LondonImmediate Start!Recent graduates with an IT degree will be considered.Continued growth has resulted in an opening for an IT Support Analyst to join a highly successful financial services company based in The City. You will be responsible for supporting users / network on a day to day basis as well as supporting the Chief Technology Officer with social media and digital marketing etc. This is a great opportunity to join a vibrant, fast paced and friendly business. Genuine career opportunity for someone looking to develop a long term career within IT. The position would suit a graduate or a 1st/2nd Jobber that has a genuine interest in Information Technology and looking to develop a career within the industry.About the Job:* Be the first point of contact for Users when it comes to resolving incidents and problems* Report to MSP for more complex requests/ issues and actively engage to ensure solutions are delivered* Contribute to polices, processes and procedures* Install, maintain and support new applications* Work to SLA thresholds for incidents and service desk requests* Establish a good working relationship with users, proactively offering support on a day to day basis* Keep up to date with advancements in technology* Diagnose and resolve technical issues* Monitor systems and performance levels* Support Users on both hardware and software applications* Provide support for mobile, desktop, laptop and printing devicesRequired skills:Previous experience using helpdesk applicationsNetwork trouble shootingUnderstanding of Citrix /XenApp ServerHigh Standard of Incident and Problem managementProven technical ability working for an MSP through relevant experienceGood organisational, time management and prioritisation skillsStrong written and verbal skills with the ability to produce clear and accurate documentationThe ability to communicate confidently and clearly to users both face to face and over the telephoneAble to travel across the UK as required to other company offices for the purpose of onsite supportDesirable:ITIL 4 FoundationCompTIA Advanced Security Practitioner (CASP) ITCompTIA Network+CompTIA Security+Microsoft Certified Solutions Associate (MCSA) Windows 7Microsoft Certified Solutions Associate (MCSA) Windows 8MCSA: Windows Server 2012MCSA: SQL Server 2012/2014Up to £30k Basic + Bonus + Benefits (Dependent on experience) Required skills
Keyskills :
Citrix Service Desk 1st Line IT Graduate