IT Support Analyst

Job Description

IT Support AnalystSalary: £22,400 per annum Hours: 37.5 hours Job Type: Fixed Term - 12 Months Location: Balham Application Deadline: 15 July 2020This is an exciting opportunity to join our client as an IT Support Analyst as they continue to grow as a social care provider in London. Benefits - A stimulating work environment full of opportunities to learn and develop - 25 days’ annual leave, pension scheme and access to 24-hour Employee Assistance counselling- Paid Enhanced DBS - Eye care vouchers - Travel season ticket loan & cycle to work scheme (eligible after 1 year of service) - Perkbox benefits About the roleThe role of an IT Support Analyst is to provide the first line of IT support to all staff across our client’s group.Duties: - Provide technical support to all users in a professional, courteous and timely manner, however issues are reported- Develop a proactive approach to IT support - Focus on user satisfaction and responding to user’s needs - Ensure issues are communicated clearly to staff and escalated when appropriate to the IT Operations Manager - Contribute to ensuring that the helpdesk systems and software are kept up to date and messages are passed on and feedback is received promptlyAbout youTo be an IT Support Analyst with our client, the following is essential: - Previous experience of supporting a busy helpdesk - Experience of Microsoft 365 administration and user support - Basic networking - A great communicator, both written and verbal About the organisationOur client is proud of their history of supporting people with complex mental health needs and learning disabilities. They support more than 1,500 people across London through a diverse range of support services and believe in providing the right level of support, to enable individuals to flourish, contribute and live a good life. As a Gold Level Investor in People, our client has high employee engagement and a strong commitment to people development from both their Board and Leadership Team. As a result, they can support people with mental health needs and learning disabilities to live the life they want to lead; happy, healthy, respected as equals and valued for their contribution within communities. Our client aims to be the best social care employer in London and they are proud of their reputation as a London employer - employing more than 1,000 staff and volunteers with a turnover of £34m. Our client’s values:- Working Together - Continuously Improving - Inspired by People - Dependable Do you want to be an IT Support Analyst with our client Select the apply button shown to complete an application form and someone from the Recruitment Team will be in touch! All posts are subject to an Enhanced DBS disclosure as well as a full employment history and employment references. Our client is committed to equal opportunities in employment and service delivery and they welcome applications from all sections of the community. Keywords: IT, Analyst, Support, Helpdesk Support Analyst, Technical Support Engineer, 1st Line Support Technician, IT Support Technician, Frontline, Charity, Charities, Third Sector, Learning Disabilities, Social Care, Voluntary Sector, Mental Health Worker, Healthcare Assistant, Care Staff, Community Development, Care Worker, Vulnerable People, Social Worker, Not for Profit, NFP.This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.