IT Support Analyst

Job Description

IT Support Analyst Our client is urgently looking for an experienced IT Support Analyst to join their team on a permanent basis. You will cover their London and Crawley sites, there may be an opportunity to work from home too.You will be responsible for service management and providing high quality, effective and professional, customer focused, services to business lines/units that fall within its service management remit. The role requires that the IT Support Analyst is responsiblefor trouble-shooting, installation, local application support, testing, maintenance, documentation, support of all users systems and software locally.You will be rewarded with an excellent salary, as well as a brilliant benefits package including annual leave, pension, bonus, life assurance, income protection, medical schemes and many, many more perks!IT Support Analyst – Key Skills:• Knowledge of ITIL framework and Incident/Change management, qualifications preferred• Excellent analytical and communications/written skills (verbal/written).• Strong inter-personal skills.• Experience of working in a regulated and/or financial industry• Ability to work in a team environment.• Excellent customer service skills.• Excellent written skills for reporting and business case preparation• Demonstrates a strong personal commitment to customer needs and corporate objectives.• Proven ability to work well under pressure and to multiple deadlines, practical thinker.• Telephone and reporting skills are required especially when liaising with third party support to achieve problem resolution.• Change management – adheres to correct procedures to ensure that any changes are carried out successfully.• Problem management – liaises with relevant parties to achieve a resolution.• Project management – experience of managing or working on projects.• Good knowledge of access control• Knowledge of Office365 suite, VPN and connectivity tooling, Windows Desktop OS, Endpoint protection software, Printing technologies, Agile working methodologies• Experience of App-Virtualisation and cloud technologies• In-depth knowledge of SCCM application deployment software.• In-depth knowledge of Print Server• Knowledge of Wintel systems (Servers and preferably desktops).• Understanding of and adherence to Change control procedures.• Knowledge of Market Data and Trader Support including Bloomberg• Good HP/Dell hardware knowledgeIT Support Analyst Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisationWe take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website http://proactive.it/privacy-notice/