IT Service & Support Engineer

Job Description

London South East Colleges is a successful and innovative College operating with sites across Bromley, Bexley, Orpington and Greenwich. With nearly 14,000 students and 1,000 members of staff, the College is a major employer in the area and makes a significantimpact on the lives and future prospects of its learners who travel from across London to study with us. The College is also the sponsor of London South East Academies Trust, a growing Multi Academy which is rapidly developing a track record of academic andfinancial success. With a combined turnover of circa £65m and the ambitious growth plans of the group, there has never been a better time to join this exciting organisation. We are currently seeing an IT Service & Support Engineer who will play a vital rolein helping to shape the IT department in conjunction with your line manager. Your primary tasks as Service & Support Engineer will involve carrying out 1st/2nd line duties that are delivered within agreed operational levels. Additionally, you will activelybe involved with the successful delivery of agreed projects from planning through deployment and ultimately into production. As a Service & Support Engineer you will provide support for other engineers and apprentices and occasionally work alongside 3rd LineEngineers. The post holder should have knowledge of Windows 10 and servers running Windows Server 2016/2019, Office 365 suite, SCCM, Adobe Suite and many educational software and networking technologies. The successful candidate should have experience in workingin a team environment as well as having the ability to meeting SLA targets. You will have excellent communication skills both written and verbal and have experience of guiding and mentoring junior engineers. It is essential that you incorporate continuousimprovement in your work and have a desire to meet or exceed service targets. Initiative, customer focus and the ability to prioritise under pressure will help ensure the team continue to provide a highly valued service to the college. *Please apply as soonas possible as applications will be considered upon receipt; we reserve the right to interview before the closing date*. For enquiries, please email us at humanresources@lsec.ac.uk As the College supports a number of children and vulnerable adults, all staffare exempt from Section 4(2) of the Rehabilitation of Offenders Act 1974. Accordingly, all staff will be subject to an Enhanced DBS (formerly CRB) check, along with a Childrens Barred List check if in regulated activity. Any offers of appointment may bewithdrawn if these checks prove to be unsatisfactory to the College. Self-disclosure will be required as part of the recruitment process. If you fail to make a full disclosure or provide sight of your DBS certificate then your offer of employment is likelyto be withdrawn. The Colleges DBS policy covers the recruitment of ex-offenders which is available upon request. (Previous applicants need not apply - if applicable)