Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

IT Service Desk Team Lead Law Firm

Latcom Plc
Job LocationLondon
EducationNot Mentioned
Salary£55,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Job Responsibilities

  • Support with leading and directing the Service Desk team whilst acting as an escalation point for all unresolved issues or queries during office hours. This may include being available on an ad-hoc basis when on call support requires assistance, for critical incidents etc.
  • Provide mentoring and coaching support to all members of the Service Desk
  • Work closely with our Technical Escalation Analyst and other Senior Service Desk Analysts to ensure processes are being adhered to and projects are delivered.
  • Monitor the Service Desk call lists to ensure all incidents and problems are being dealt with effectively and according to service standards
  • Maintaining the team rota and On Call details for the Service Desk and ensuring that the on-call members from other IT Service areas is known to the team.
  • Create support documentation to share between the team and post to a knowledge base.
  • Be key to service delivery innovation and transformation, feeding in to the IT Strategy
  • Make suggestions for service improvement and control.
    • Skills Required
  • You must have previous experience in a team lead/support management role within a legal environment.
  • Experience in major incident and problem management
  • Key Technologies - Win 10, O365, AD, Mobile Devices (Blackberry, iPhones), SCCM, VMWare Horizon
  • Legal Applications - iManage, Aderant, InterAction, Bighand, InTapp
  • ITIL v3 or v4 certification
    • Please note this role has unsociable hours, you must be flexible with working hours.

    APPLY NOW

    IT Service Desk Team Lead Law Firm Related Jobs

    © 2019 Naukrijobs All Rights Reserved