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| Job Location | London |
| Education | Not Mentioned |
| Salary | 600.00 - 625.00 per day |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Temporary , full-time |
IT Service Desk Manager-Full Time Onsite-Inside IR35Our client based in London require an IT Service Desk Manager.Managing the Service Desk effectively, with timely response to all incidents and service requests; Ensuring the Service Management System meets current operational requirements and is upgraded/enhanced in accordance with IT strategy and business drivers;Maintaining appropriate resource levels for IT Service Desk, Desktop Support and Application support functions throughout business operating hours; Minimum of 7 years professional work experience gained in a similar role leading a service desk supporting the desktop and infrastructure needs of an active client base in either the public or private sectors; Previous experience of managing datacentre setup and associated issues including networks, internet circuits and supporting the resolution of issues quickly and effectively in an active business environment; Experience of liaising with third party technical strategic partners and stakeholders in order to resolve issues and to secure the best quality service to the organisation; Experience with leading and developing a small specialist team to ensure that exacting business requirements are fully supported; Experience in conveying technical issues in a straightforward way to specialist and non-specialist audiences. KnowledgeEssential knowledge for this role will include a comprehensive understanding of the Microsoft environment, Quantum or other similar financial/trading system, VM Ware, Virtual machines, Servers, Databases (Oracle, SQL, and Scripting), Telephony, ApplicationServers (Configuration), Client Application (Configuration), Packaging techniques (Altiris) and Microsoft TFS for production, UAT and test environments; Good understand of Office 365 technology and ability to manage resolution of issues; IT knowledge in thefollowing areas: IT infrastructure set up, networking, storage and backup solutions, mobile device management, telephony systems and virtualisation; Providing support to the organisations infrastructure, including regular patching work asrequired; Supporting financial applications (e.g. Bloomberg, Reuters, Swift);