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| Job Location | London |
| Education | Not Mentioned |
| Salary | £140.00 - £150.00 per day |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Contract, full-time |
IT Service Desk Analyst - Contract ASAP start until 30th May 2021London (Remote during Covid)£140-150/day umbrella. Advantage Resourcing has an opportunity to join a prestigious organisation who are seeking an IT Service Desk Analyst to join there busy Service Desk on a contract basis. The role is based remotely during Covid and then based out of their London site if Covid restrictions allow. Reporting to the Service Desk Supervisor, you will be responsible for 1st line support to users via telephone, email, chat and remote support. As an experienced Service Desk Analyst you must have well practised ticket logging skills, and you must be adept in troubleshooting issues while logging high quality information in your tickets. DUTIES:- Provide 1st line support to users - logging tickets, password resets, desktop queries and email support- Support with fault diagnosis- Resolve IT incidents and requests from service users- Maintain records - document problems according to classifications- Checking progress on incidents- Escalate issues to 2nd Line as required in line with escalation procedureSKILLS:- Skilled in providing IT support - ideally from a large and complex organisation- Technical skills around group policy, cache and password resets - Ability to resolve issues around Windows 10 and O365 support- Familiarity with call logging system (ideally Service Now or Remedy) - Problem solver with fault diagnosis skills - Skilled communicator - excellent verbal and written communication skills If interested and you match the criteria above, please send your CV in the first instance!Advantage Resourcing is a service driven recruitment consultancy. Required skills
Keyskills :
Applications Desktop Documentation Hardware HR Incidents Interface Netwking Professional Services Incident Management MS Office Administration 1st line Professional Office Line Manager Application 1st Level Resear Lin