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| Job Location | London |
| Education | Not Mentioned |
| Salary | £30,000 - £36,500 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
**PLEASE NOTE THIS IS AN URGENT ROLE AND CLIENT INTERVIEWS WILL BE CONDUCTED VIA VC/PHONE**Our client, an established global IT service provider, is seeking an IT Support Engineer (Shifts) to join its team on a permanent basis.This role is offered on a shift basis - 4 days on, 4 off, 4 nights on, 4 off.Please note that CCNA or CCNP certification is essential for this role.The IT Support Engineer (Shifts) will be responsible for carrying out a variety of technical tasks, acting as a conduit between customers, product planning divisions, and the IT Operation Centre.Responsibilities of the IT Support Engineer (Shifts) will include:* Managing a variety of faulty calls from customers and internal technical divisions * Updating trouble ticket systems and customer documentation * Liaising with 3rd party suppliers * Escalating issues or complains to Line Manager * Visiting customer premises with 3rd party vendors as and when required for troubleshooting * Attending customer meetings regarding issues and projects * Working as part of the 24/365 maintenance rota * Creating reports on customer issues and projects * Providing technical support, as well as creating design and proposals for particular customersIT Support Engineer (Shifts) - What were looking for:* Valid CCNP/CCNA, JNCIP, MSCE, VCP or equivalent certification is essential * Previous experience in a similar role with knowledge of maintenance and installation of network infrastructure, Server or Virtualization * Candidate must be happy to work both day and night shifts * Experience in implementing and troubleshooting network or PC/server throughout OSI 7 layers * Strong customer service and communication skills * Flexible and adaptable working styleMay & Stephens Ltd is acting as an Employment Agency in relation to this vacancy.