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IT Manager/IT Service Manager

REED
Job LocationLondon
EducationNot Mentioned
Salary45,000 - 50,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

IT Manager/ IT Service ManagerLocation: Central London EC Postcode (Hybrid Working Environment)IT Manager required to join a global fashion and luxury agency based in London. The chosen candidate will manage a small team of 2x IT Support Engineers (Service Desk/1st Line) and then work closely with third party providers (2nd/3rd Level type support)Alongside day to day management of the IT Support function this role will also involve identifying and delivery process and technology improvements.The three key areas for this role identified by the organisations Head of IT are below -

  • Needs to have full ownership of the service and comfortable working autonomously.
  • Be able to effectively manage the first line support engineers and be their escalation point.
  • Be willing and able to make service improvements that may be rolled out across the Company.
The chosen candidate will still need to be relatively hands on technically and act as escalation point when required.The successful candidate will ideally come from a similar sized small/medium type business.Key Skills/ResponsibilitiesResponsible for the Global (UK, US, Australia, Europe) EUC Services which include (ideally candidates will have worked with these type of technologies)
  • User Hardware (PCs, Macs and Peripherals) - 90% Mac Environment so experience with Mac/Apple Products would be heavily beneficial
  • User Software (Email, office productivity, other corporate Applications)
  • Fixed and VOIP Telephony
  • Cloud file storage software
  • Internet Connectivity
  • Office 365 / Google ecosystem
  • Okta Single Sign On
  • Printers
  • Ensure that Global IT Services meet (and continue to meet) the business need for those services
  • Maintain availability and performance of Global IT Services so they can be used effectively
  • Ensure any suppliers are performing services in line with their contract, rectifying if required
  • Assure any supplier or resource invoices are in line with the agreed spend
  • Support other team members in increasing their knowledge on your Services and learn from them in turn in order to ensure there are no single points of failure.
  • Understand the market trends for Corporate IT Services, and recommend adoption if relevant
  • Continuously improve the services
  • Manage the team to track, prioritise and resolve issues that impact the services in line with an agreed severity scale and an agreed resolution times.
  • Review issues to identify any trends
  • Investigate, track and resolve any underlying root cause behind those trends to reduce occurrence
If this sounds like something of interest or you would like to find out more please apply below.IT Manager/IT Service Manager/Service Desk Manager/IT Service Desk Manager/Technical Manager/IT Support Manager/IT Technical Manager/Technical Services Manager

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