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IT Lead - Service Management

Lorien
Job LocationLondon
EducationNot Mentioned
Salary£45,000 - £50,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

IT Lead - Service Managment

  • Paying up to £50,000 depending on experience
  • Based in Victoria - Hybrid working
I am representing a leading energy services business that have specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables based in the UK and Ireland.The role is to deliver the overall customer technology experience, carrying out technical end user support and service management. This role will also be responsible for the performance of the overall technical support capability, ensuring that the businesscustomers are provided with first class customer service and continuously reviewing customer feedback to ensure this is happening.Part of the role will be to provision, support and maintain the core IT services for customers, being responsible for making sure the relevant teams and individuals are coordinated to ensure core IT services are kept at an optimum level resulting in a highlevel of productivity from the general workforce.Role and Responsibilities:
  • Installing and providing support for all hardware including PCs, mobile devices, peripherals and office technology (meeting rooms etc)
  • Ensure support for all business systems software suites and networking environment is provided in a timely manner
  • Provide IT support to end users for office automation applications, such as Teams, O365 etc
  • Installing and providing second level support for all hardware including PCs, laptops, mobile devices and peripherals
  • Provide basic data network troubleshooting and manage escalation to outsource provider as required
  • Maintain customer documentation, procedures and libraries for installed products
  • Liaise and manage third party IT suppliers and partners
  • Maintain good working relationships with manufacturers, suppliers and other external third parties and liaise with peers throughout the business to ensure continuity and efficiency for all staff and locations
  • Analyse new desktop technologies consistent with the needs of the business and seek new ways to improve current technology and business processes
  • Produce guides and notes for IT and business users on effective use of IT systems and applications
Desired capabilities:
  • Excellent communications skills (verbal and written) - ability to communicate credibly to both technical people and business people, up to senior executive level
  • Strong attention to detail and organisation
  • Strong written and verbal communication
  • Have a strong understanding of the Office 365 suite and other Digital Workplace tools
  • The ability to create strong internal and external network and professional groups to ensure best practice.
  • The person will need to have a good balance of prioritising their support requirements along with making the time to provide proactive interactions with our customers
  • A customer focused individual with a proactive approach to improving things for the customer and not just providing support.
Please apply with your most recent updated CV!Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Keyskills :
FinanceWindowsIT ManagerEUCIT Lead

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