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| Job Location | London |
| Education | Not Mentioned |
| Salary | £23,000 - £25,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Temporary, full-time |
The roleThe role of IT Supports Engineer is to ensure that customer requests are dealt with quickly and effectively while maintaining the high level of service that their customers depend upon. The role will expose candidates to a variety of technologies while requiring them to balance workload with project involvement. You will need to be a strong 1st/2nd Line Engineer keen to work in a business where technology means everything. As well as excelling in customer service, you will be technical and keen to stretch your skills with the support of a great team.Key duties*Answer requests for support in a prompt, professional and courteous manner, however, they are received. *To manage calls according to the agreed process, escalating as appropriate. *Outstanding customer service skills, both over the phone and in person. *Resolve customers requests for support in a timely fashion while preventing re-occurrence. *To assist the team with the administration of the network and the services it provides so that an agreed level of performance is maintained. *To assist fellow engineers within the team by providing guidance and technical training where required.*To co-ordinate the team activities to ensure fluent and efficient service is maintained.*To maintain support levels to meet the customers individual needs. Skills required*Excellent written, documentation, and verbal communication skills. *At least 1 year within an IT Support Company in a help desk/service desk position. *Experienced with Microsoft Windows, Microsoft Office, and Office 365. *Experienced with Active Directory and Windows Server administration. *Some knowledge of Microsoft Hyper-V, SQL, PowerShell, and Exchange. *Able to work well individually, as well as part of a team. *A keenness to learn.*Able to follow procedures and processes diligently and be able to write these for other team members to follow. *Experience supporting some server faults, providing diagnosis for errors, and communicating with third-party support services or escalating to 3rd line engineer. *Excellent understanding of networking fundamentals. *Experienced on Support Ticketing SystemsCompany overviewTheir mission is to make IT support as stress-free as possible and a growth enabler for business. They work with all types of organisations, from small start-ups to established household brands. Benefits·This opportunity offers a salary of up to £25,000 per annum paid pro-rata for the contract duration.·Standard working hours from 9:00 to 17:30·Access to a host of company benefits including a free gym membership, yoga, pilates, a pension scheme and 25 days holiday·Party and summer events and 50% reduction in food and beverages from their on-site restaurants. If you are interested, please, submit your CV now, send an email to or give Walter a call on to discuss whether this role is right for you.