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IT Helpdesk Analyst - 9 month FTC

Redimeer
Job LocationLondon
EducationNot Mentioned
Salary40,000 - 45,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time 9 month

Job Description

Do you have experience providing support within a Bank or Trade Floor environment Are you keen to progress and get involved in more than just your job role This could be the one for you.My client is looking for someone to provide 1st and 2nd line support to approximately 350 staff at all levels of the organisation across offices in London and Paris. This is a front-line service and must always therefore maintain a responsive and professionalimage. Requests are logged through IT Helpdesk phones, Teams Chats, E-mail Inbox & walk ups.Responsibilities

  • Provide 1st and 2nd line support for problem analysis and resolution
  • Understanding and ownership of clients technology needs and problems, ensuring they are escalated and resolved
  • Resolves problems and requests within allocated SLAs
  • Provide initial support and facilitate vendor engagement for Market Data and Telephony services
  • Actively prioritise and manage assigned calls / trading room requests to ensure service expectations are met and wherever possible exceeded
  • Sustain a disciplined approach to the call logging system, ensuring that incidents and requests are recorded, and resolution tracked in an up-to-date log
  • Actively participate and drive continuous improvement within the Desktop Services environment to improve service to clients
  • Participate in the continued update of assets in ServiceNow
  • Dealing room support, knowledge of Bloomberg, Refinitiv products and Market Data Applications
Required
  • Windows 10/11 support and administration
  • SCCM Builds & configuration
  • Knowledge of IPC Dealer Boards and administration
  • O365 support (Teams, OneNote, Forms, SharePoint)
  • Documentation creation and transfer of knowledge
  • ZPA remote access knowledge
  • MFA Set up
  • iPhone & iPad set up and configuration using Intune
  • Working with wider teams to deliver timely customer resolution
Desirable
  • SharePoint Online administration
  • O365 administration experience
  • ServiceNow ticket administration and management
  • Zoom meeting rooms support
  • Understanding of Dealer Boards and Voice Recording systems
  • Experience of Exchange/Outlook environments and mobile devices
Support is currently provided to the business between 07:00 and 18:00 Monday to Friday and flexibility regarding working hours is a key part of the Analyst role as it is possible that project work and changing business requirements may determine future amendmentsto working hours.

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