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IT 1st Line Support Apprentice

QA Ltd
Job LocationLondon
EducationNot Mentioned
Salary14,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Employer description:Studio Egret West design and curate places with compelling narratives and identities, places that are firmly rooted in their context and grow naturally out of it. Places that cultivate sustainable communities, amplify nature, prioritise the public realm,and evolve over time.Overview:You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship.Key Responsibilities

  • Being the first point of contact for employees seeking technical assistance over the phone, email or in person
  • Provide support for employee networks and applications across the UK.
  • Provide remote and telephone support for employee networks and applications.
  • Daily monitoring of the Revit system
  • Qualifying and documenting the problems raised by employees on the Helpdesk System
  • Responsible for handling support of service requests which relate to all technology including; workstations, printers, user accounts and basic network trouble shooting
What we are looking for:Desirable technical skills:
  • Windows 10 & 11 Administration & Support
  • Active Directory Administration, new user setups (User Accounts, O365 Mailboxes)
  • Networking knowledge covering Local Area Networks, Switches & Lans
  • Understand cabling needs for IT Systems
Personal skills:
  • Strong communication and customer service skills.
  • Ability to quickly learn new applications and technologies.
  • Organisational skills.
  • Teamwork and Cooperation- Adaptability and flexibility.
Entry requirements:The entry requirements for this Azure Cloud Support Specialist programme are as follows:
  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.Find out more here: https://Qualifications/UKQRS/Default.aspxFuture Prospects:
  • Opportunity to progress within the company
  • Level 4 Apprenticeship training if you wish to continue learning
  • Multiple IT pathways withing the company
Important Information:QAs apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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