is&t Ecommerce Specialist

Job Description

Working at Stella McCartney is a truly rewarding experience. As a luxury fashion company with a strong ethical standpoint we are leaders and innovators in our industry.OverviewHandles the technical activities related toEcommerce and Digital systems, including setup of new functionalities, as well as application maintenance and support to end-users. Coordinates the technical alignment with Digital partners and monitors deliverables on related systems. Main technical specialistfor Ecommerce and Digital implementation and support.Your Mission:

• HQ technical application maintenance of E-commerce/Digital systems:
• Coordinating the 1 and 2 Level support.
• Gathers business requirements from Digital users and coordinates necessary meetings and activities to identify proper solutions with the IS&T Architect manager.
• Coordinates and controls new/open requests or issues in order to grant an appropriate service to users without exceeding agreed contractual terms with Digital Suppliers.
• Participate with other IT colleagues of Tech, Architecture, Operations and Retail in handling properly the release in "production environment" of changes approved, after technical validation and users tests.
• Organises training on SF to related users.
• Releases documentation in terms of User Guides and Quick Hints and maps/integrates new software in the system landscape to improve the knowledge of Business Users in using the Retail Systems.

Your Talent:Skills

• Good technical knowledge on Salesforce CC, SC and MC
• Full knowledge of E-commerce and digital processes as well as related systems with integrations.
• Positive Attitude
• Team player
• Thrives in an environment of problem solving and troubleshooting

Experience

• Sufficient experience in a similar role within the retail/fashion industry
• Sufficient expertise in IT Project Management and Team Coordination

Languages

• English - fluent
• Italian - recommended

Contacts & Relations:Internal

• Reports to the IS&T Retail Manager
• Cooperates with the IS&T Retail Specialist, in order to keep the back-end systems aligned technically with E-commerce and Retail processes, in an Omni-Channel direction.
• Interacts with IS&T Architecture team in order to identify proper system solutions based on gathered business requirements and to grant a proper integration with current system landscape.

External

• Handles the supervision of maintenance activities delivered by the Digital suppliers (Alpenite, Drop, T4, etc).
• Interacts and communicates regularly with Digital key users to gather requirements, offer solutions and support and coordinate planned activities delivery.

International

• Cooperates with LVMH competence centres on Salesforce to get insights on technical implementation strategy and best practices.

RewardOur philosophy is to go beyond monetary return and consider ourselves responsible for your wellbeing, your family, your health, your time and the community.

• Up to 50% discount on Stella McCartney products
• Exclusive staff sales and sample sales - Including other LVMH brands
• Matched pension contribution up to 6%
• Extensive private medical and critical illness insurance, as well as life assurance
• Annual Health Screening
• Annual Leave Shop where employees can buy or sell annual leave
• Flexible working/core hours
• Enhanced Maternity/paternity packages
• Matched Give as You Earn charity scheme
• Fitness membership (Classpass credits)
• Volunteer and Birthday leave
• Health cash plan
• Financial wellbeing program
• Physical and Mental Wellbeing Support Services
• Employee referral bonus

Optional/ Paid BenefitsSeason ticket loan, cycle to work and tech schemes, travel and dental insurance and much more.We welcome people with disabilities and endeavour to make reasonable adjustments, if you do require such adjustments pleaselet us know within 48 hours of your interview.At Stella McCartney, we like to be bold. For us this means challenging ourselves and the wider industry in which we operate. As part of our commitments to inclusive fashion, we have an ambitious strategy to putdiversity, equity and inclusion at the centre of everything we do. Our starting point is to create a workplace where different voices are respected, heard and empowered in equal measure regardless of factors such as culture and backgrounds, and to influenceand disrupt fashion and other industries by providing opportunities for global diverse talent to shine.