International Family Tracing Admin Support Manchester

Job Description

British Red Cross volunteers and staff help families who have been separated by armed conflict, political upheaval, natural disaster or migration to get back in contact with each other. In these situations, communications often break down and familiesbecome separated. As a result, people do not know where to turn to find a missing relative or how to get a message to them. Knowing what happened to family members left behind or who have migrated around the world is vital.We need Admin volunteers to helpthe team as they help families to get back in touch.Youll need access to a computer as youll mostly volunteer from home.Wed like you to be able to volunteer:2 days a weekFlexible Monday to FridayFor 12 monthsWe would be particularly interested to hear fromyou if you have experience of being a refugee or asylum seeker.We will come back to people who have applied after the 7th November. Once weve recruited the number of volunteers we need, this advert will automatically close and we will be unable to acceptany further applications.Disclaimer Health and Safety Statement We take an individual approach to ensuring your safety. We may ask you to complete a simple risk assessment. We will also have a conversation with you to discuss any restrictions that may stillbe in place in your region and identify any adjustments you may need.More about this roleVolunteer roleInternational Family Tracing Admin SupportVolunteer managerBRC ManagerWhere you will be basedOfficeWhy we want youAre you passionate about supporting peoplein crisisWe are looking for enthusiastic Admin volunteers who enjoy being part of a supportive team and are friendly and welcoming. Our Admin volunteers support the team by uploading detailed information to the service casework management database and ensuringthese records are up to date. Its really important that information is entered accurately so that it is easier to put families back in touch. You will also be calling service users to make appointments, sometimes with the help of an interpreter, as well asresponding to telephone enquiries.This can be a distressing time for people we are supporting, so as an Admin volunteer you will help to make people feel comfortable whether in person or over the telephone.What you will be doingKeeping databases up to dateTypingletters and emailsPhoning people to make appointmentsAnswering the phone, dealing with new enquiries and taking details, letting people know if we are unable to help them and signposting to appropriate organisationsThe skills you needStrong communication skillsand empathetic about the situation and needs of refugees, asylum seekers and vulnerable migrantsIT literate and a willingness to learn and use the casework management databaseStrong attention to detail and accuracyExperience of working with complex and personalinformationAble to volunteer in a multicultural environmentCan calmly support people who are in distressRespect and follow our confidentiality policyKeep the people we support at the heart of what you doWhats in it for youMeet new people and be part of asupportive and inclusive teamA great opportunity to develop your existing skills and gain new onesAll training and induction for the role (there is no charge for training)Reasonable pre-agreed travel expenses for the role including for attending trainingAnopportunity to be part of the worlds largest humanitarian organisation and the knowledge that you are making a difference to peoples livesDisclaimerHealth and Safety Statement We take an individual approach to ensuring your safety. We may ask you to completea simple risk assessment. We will also have a conversation with you to discuss any restrictions that may still be in place in your region and identify any adjustments you may need.