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Illegal Connection Investigator

Thames Water
Job LocationLondon
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

About the role:As the Illegal Connections Investigator, you will be part of a dynamic, fast paced team focused on ensuring Thames Water protects our clean water network from illegal connections. You will be working with the Illegal Connections Manager investigating instances of illegal connections on our clean water network and applying the relevant enforcement legislation.Many of our customers obtain authorised connections through our Developer Services Team but those that do not and make their own unsafe illegal connection compromises our network and potentially the water quality, adding to our leakage figures and committing a criminal offence under the Water Industry Act 1991.Key areas of responsibility include:

  • Targeting areas and developers known for illegal connections.
  • Engaging with developers to educate and work toward rectification and compliance.
  • Gather evidence ensuring CPIA, PACE and Water Industry Act governance.
  • Customer and stakeholder liaison.
  • Delivering educational presentations both internally and externally.
  • Use modelling techniques to develop solutions/strategies that are innovative and efficient in delivering objectives but maintain flexibility for meeting future needs/requirements.
  • Flexible approach to working hours when required and willingness to travel where necessary within the Thames Water region.
    • To be successful, you will have the following skills and experience:
  • Preferably a background in enforcement.
  • Ability to deal with conflict and stay calm under pressure.
  • Evidence gathering and court file preparation experience.
  • Water Industry knowledge would be an advantage but not essential.
  • Excellent reporting and management of workloads.
  • Strong IT/Microsoft Office skills.
  • An ability to self-manage workload and time management along with being self-motivated.
  • Confident in delivering presentations to internal and external stakeholders.
    • What’s in it for youThis is an exciting opportunity to join our team to police our clean water network ensuring our infrastructure remains safe and intact. We robustly encourage rogue developers to rectify their illegal water connection in the proper way. When they don’t, we carry out the appropriate enforcement. We are the only water company that deals with connections in this way, saving the business money and looking after the integrity of the network.Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with length of service and a wider benefits scheme. This includes an annual pay review, season ticket loans, voucher scheme giving you money off in major retail outlets, loyalty awards for continuous service plus much more, including ourreferral scheme,where you can receive£750for helping someone get a permanent position within the company.We’re also proud to be here for our local community, offering everyone two days paid volunteer leave a year, as well as proudly supporting a lot of local events and charities.Click here to find out more aboutworking at Thames WaterAbout us:Thames Water is the UK’s largest water and wastewater company. We make a daily difference to millions of customers by supplying2.7 billion litres of world-class water to around 10 million homes.As our world changes, the need to take care of our most precious resource is greater than ever, both locally and globally. That’s why, at Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open. We’re passionate about providing world-class tap water, now and for the future.We’re also turning waste into power, self-generating 20% of the energy we use and, in turn, doing our bit for the planet. We’re reducing plastic waste by celebrating our tap water and rolling out an ambitious water fountain project. We’re using our voice to lobby for change and partnering with WaterAid to provide clean water to the world’s poorest communities.Together, we’re building a better future for our customers, our region and our planet.Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader, welcoming individuals from all walks of life and leading the way with award-winning mental health and well-being strategy.

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