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ICT Engineer - Canary Wharf

Reed Talent Solutions
Job LocationLondon
EducationNot Mentioned
Salary£34,463 - £41,478 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Main Duties of the Job

  • Assist the Senior Engineers in providing a high quality of customer service and support that will ensure that all UKHSA staff are able to access UKHSA ICT services as required, using properly configured and reliable devices.
  • Ensure that all UKHSA users receive a consistent level of support within agreed service levels across geographical locations and directorates.
  • Provide technical support and troubleshooting including administration of user accounts, permissions, file shares, and support of Windows OS and MS communication and collaboration tools.
  • Provide technical support and troubleshooting assistance for software installation, licensing, backup, and assurance.
  • Work closely with teams across ICT to reduce manual intervention for repetitive tasks and to ensure that processes are both clear and adopted.
  • Working with ITIL processes including Request, Incident, Change, and Problem Management.
  • Ensuring compliance with UKHSA ICT Security Policies.
  • Conduct other work as directed by line management in accordance with departmental standards and policies.
  • At times will work with colleagues in a remote product or virtual teams on specific areas to support the business need
OtherThe above is only an outline of the tasks, responsibilities and outcomes required of the role. You will carry out any other duties as may reasonably be required by the directorate.The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the organisation.Professional developmentYou should pursue a programme of continuous professional development in accordance with any relevant professional registration or statutory requirements, while maintaining appropriate awareness of service provider requirements.We pride ourselves as being an employer of choice, where Everyone Matters promoting equality opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce. UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do thisthrough celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all. for more info click the apply here button

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