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IBA Account Handler

Job LocationLondon
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary, full-time

Job Description

IBA Account HandlerLocation: London/Colchester/ FlexibleSalary:Competitive £35,000 - £40,000Contract Type:Permanent full time/ X1 part time role availableWorking Hours:Flexible, 2 days a week office based, 3 days remote workingAre you looking for an opportunity to show case your skill set within a company that can offer future progression opportunitiesThis could be the role for you, offering a market competitive salary, flexible working for a better work life balance, international travel opportunities and an extensive benefits package.The roleDue to a high volume of demand are recruiting for new IBA Account Handlers to join a busy and growing team.The CompanyA specialist professional services and technology firm, working with leading insurance, highly regulated and global businesses. We help our clients to manage risk, operate their core business processes, transform, and grow. Delivering operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management.SummaryManage broker relationships and work towards ensuring that all internal and external SLA’s, targets and objectives are met.Duties and Responsibilities:

  • Preparing, validating, and rendering broker statements to ensure they are accurate and current, for use in chasing debt.
  • Maintain broker and client feedback onto I2Blade and Client systems
  • Liaise extensively with external parties, to bring about enhanced payment performance and to ensure work is appropriately prioritised within brokers.
  • Establish good work relationships with brokers, including attending and leading meetings in line with the departments Broker Meeting Strategy.
  • Monitoring and chasing of all methods of placement to ensure prompt settlement.
  • Escalate all issues relating to processing and payment performance, bordereaux provision and quality, broker query resolution etc
  • Work to all internal and external SLA’s.
  • To interrogate, as appropriate, LAE (the Lloyd’s Accounts Enquiry System) and Tracker (the Lloyd’s Customer Enquiry System for tracking the progression of inwards submissions through Xchanging).
  • To ensure that all client queries / requests are appropriately logged.
  • To provide progress and status reports to management and / or client management as required.
  • Skills & Experience Required
  • Experience of working within the Lloyd’s insurance Market, ideally with syndicate credit control experience.
  • An understanding of the working practices and processes that operate.
  • Experience in using Lloyd’s Account Enquiry and Tracker.
  • Intermediate/advanced working knowledge of Microsoft Office programmes; Outlook, Word, Excel, Powerpoint.
  • Ability to interpret and manipulate data clearly and accurately with the ability to extract and identify key issues.
  • Ability to build effective relationships, establishing credibility amongst an extensive client group.
  • Other benefits include:
  • Pension – 5% matched contribution.
  • Life Assurance
  • Free local parking permit – dependent on office location.
  • Leadership, professional training & support with professional qualifications.
  • Development programmes & institute memberships.
  • Season ticket & travel loans.
  • Cycle to work scheme.
  • Eyecare & spectacles vouchers.
  • APPLY NOW

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