HR Solutions Centre Administrator

Job Description

Introduction Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on peoples lives.From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. Job Summary The HR Solutions Administrator provides high quality administrative and transactional processing support in the delivery of HR lifecycle and HR calendar events. Utilises knowledge of Human Resource systems and processes to advise managers and colleagueson variations of contract, policy related matters, right to work, , and payroll all within predetermined Service Level Agreements (SLAs).This is home based position. Essential Job Duties The HR Solutions Administratorwill be tasked with providing high quality call center support within the Shared Services Center. Duties will include but are not limited to:Provide first level (Tier I) support to employees and management on inquiries; including policy related matters, right to work, vetting, personnel files, systems and payroll.Remain within predetermined Service Level Agreements (SLAs) while providing continuous high quality customer service via email and phone transactions.Specific Responsibilities Provide call centre support by opening tickets through a Human Resource ticketing system to capture all requests and inquiries submitted via phone, email, or fax Perform accurate data entry into the HRIS system to include updating employee records and payroll corrections Provide excellent telephone customer service skills to ensure the correct information are gained Provide and maintain professional and quality customer service measured through a Client Satisfaction Survey Interface with other departments across Maximus, vendors and systems to efficiently resolve inquiries Research information in systems to efficiently resolve inquiriesVerify data entries and manual processes for accuracy and completeness through a Quality Control measurement Ensure that all opened tickets are effectively managed and closed according to predetermined Service Level Agreements (SLAs) Support HRSC team members in delivering timely and accurate advice to clients Sign-post employees and Line managers appropriately Support to HR operations on change projects such as redundancy and restructure, to include timely circulation of forms and letters and updating Cascade and PayrollEscalate any items outside of their own skill set or capabilities to the HRSC team leaderPerform other duties as assigned by management. Education and Experience Requirements Proven background in providing customer service/client focus skills Ability to act expediently to resolve client issues Proficiency in Microsoft Office Good verbal, written and numeracy skills Ability to embrace change and effectively adapt to changeAbility to manage high volumes of requests and work under pressure Results oriented and able to deliver results in a fast-paced environment Customer service experience Ability to learn and comprehend UK HR policies and procedures Human Resource internship or experience in Human Resources Experience of HRIS systems Experience of CRM or ticketing systems preferred CIPD level 3 qualification or willing to work towards is desirable. CHDA Statement MAXIMUS is committed to developing, maintaining and supporting a culture of equality and diversity in employment in which our employees as well as candidates for employment are treated equitably. We understand that a diverse workforce adds to our competitiveadvantage; and as such, we aim to ensure that job applicants do not receive less favourable treatment on the grounds of sex, race, marital status, disability, age, PartTime or fixed term contract status, sexual orientation or religion, or is disadvantagedby conditions or requirements that cannot be shown to be justifiable. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.