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Housing Repairs Team Administrator temp: East London

Adecco
Job LocationLondon
EducationNot Mentioned
Salary£16.00 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

A fantastic opportunity has emerged for a housing repairs team administrator to join the housing department at one of Adeccos most improved public sector clients for a 3-6 month temporary assignment (which may lead to permanent should the successful candidateperform well). The successful candidate will assist the Asset and Repairs team to efficiently deliver high quality, responsive, customer focused services to all prospective and current residents.Based in Hackney in East London and required to be in the office every day (Monday to Friday), this is a full time role for 35 hours each week. Our client is looking for someone who is available to start as soon as possible, as early as mid July 2023.Reporting into the Director of Property, the key elements of the role include:

  • Providing administrative support for the Asset and repairs teams on a variety of projects as agreed by the Heads of this service area. This role does not involve diagnosing repairs.
  • Communicating effectively with both internal and external customers, focusing on the needs of the customer and ensuring that services and methods of delivery meet their needs and expectations.
  • Producing various letters, data analysis and reports pertaining to these services
  • Tracking and monitoring KPIs and ensuring that main teams data set is updated monthly
  • Accurately recording all customer contacts and actions on the customer service management system.
  • Producing various standard letters and emails to action
  • Taking responsibility for ensuring that repairs requests are recorded appropriately and passed to the appropriate service lead for escalation if appropriate.
  • Processing all invoices and keeping appropriate records
  • Undertaking budgetary support, including the raising of purchase orders and processing of invoices and other payments.
  • Processing complex back-office statutory processes and other similar functions.
  • Carrying out any other duties consistent with the post that may be required from time to time, at the discretion of the line manager
Applicants will ideally have a strong customer focus, previous experience of working in an administrative position and experience of using Microsoft Word and Excel to an intermediate level. Previous public sector housing experience/knowledge would be highlydesirable but not essential. You will need to be able to work independently, follow procedures and be able to speak to customers.Only applicants who feel they meet the above criteria, can work from our clients East London (Hackney) office five days each week and can start in mid July 2023 need apply.

Keyskills :
housing repairs administrator

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