Housing Officer Perm: London

Job Description

The Certitude Group are proud of their history of supporting people with complex mental health needs and learning disabilities and support more than 1800 people across 17 London boroughs.Certitude has a high employee engagement and a strong commitment to people development from both their Board and Leadership Team. They believe in investing in their staff professionally and personally and are looking to bring in the best new talent. They recognisethat for a lot of people that flexibility is desirable so you will be able to spend 2-3 days working from home if desired. In addition, your office days can be either from their Balham or Ealing location.As a Housing Officer you will play a pivotal role in providing high quality housing management services across their properties. Your day-to-day role, among other things, will involve:* Effective patch management to include: management of rent, Anti-social behaviour, council tax, repair escalations, ad-hoc/quarterly scheme inspections and lettings. * Supporting the implementation of new acquisitions and ensuring the setting up of properties and Service Users on the housing database for your assigned patch. * Working with the Senior Housing Officer to put in place service contracts for new services in your allocated patch and monitor ongoing performance. * Developing positive relationships with both internal departments across Certitude external landlord housing association partners. Certitude are ideally looking for individuals who can demonstrate much of the following:* Housing rental income and arrears control processes, rent collection databases/systems, dealing with HB/DWP/UC office on rent issues. * Managing tenancy breaches, ASB and all areas of court procedures. * Delivering a high-quality housing management support in the Housing Sector. * Developing/building a strong positive relationships and network with both internal and externally stakeholders/ colleagues. * Good all-round knowledge of tenancy management, management and service level agreements and leading on them. * Updating and monitoring ongoing performance/standards of contracts and management agreements. In addition, you must be motivated and emotionally resilient, be a strong listener with exceptional communication skills and demonstrate that you are able to build a rapport with tenants, stakeholders and colleagues. If you are a Housing Officer and are excited to be part of the Certitude London journey, then we want to hear from you! Please contact Cassandra Parsley on or Robin Turner on for further details. Badenoch + Clark acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Badenoch + Clark UK is an Equal Opportunities Employer.By applying for this role your details will be submitted to Badenoch + Clark. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: https://en-gb/candidate-privacy

Keyskills :
generic housing officer/ Neighbourhood Officer