Housing Officer

Job Description

Salary: per Min Max InWork Hours: 36 Hours per WeekGrade: SO2SCP Range: £33,759 - £34,986The Role:The Housing Management Service has recently been reviewed and as a forward thinking organisation, we are eager to adapt to the changes in the way our residents want to access our housing services.Housing is a critical priority for us at Hackney. Ensuring the very highest standards of housing management across our 30,000 council homes is paramount. As a Council with a strong track record of improvement, the return of our ALMO some twenty months ago provided us with the opportunity to set a new vision, purpose and pace for Housing Management.The review has enabled us to change how we deliver our Housing Management service and as a result, we are looking for talented Housing Officers who will embrace new ways of working, delivering more of our services from estates, residents homes and local community halls.Our Housing Officers will deliver a flexible service, equipped with mobile technology to be visible and accessible to our tenants and leaseholders. We want individuals who are able to find creative and innovative ways of tackling local problems and who can demonstrate a passion for customer service and resident engagementWorking in one of our Housing Management Teams, you will be responsible for leading all matters to do with the management of the estate including estate inspections, attending tenant and resident association meetings, investigating complaints and dealing with tenancy related issues including low level anti-social behaviour.To be successful in this exciting role you will ideally have experience of Housing Management, have excellent written and verbal communication skills, be self-motivated and be computer literate.Hackney is one of the UKs highest performing local authorities, serving one of Londons best places to live and work. We have achieved a huge amount: our services, our schools, our public spaces are all amongst the very best. We have changed the reputation, not just of the Council, but of Hackney itself. Bringing jobs and investment into the borough, securing the legacy from the 2012 Games, and making this a place of which we can all be proud.If you want to work in a place where you can represent our values so we achieve the best for our residents, please apply.When applying, it is essential that you include a supporting statement, addressing how your skills, knowledge and experience meet all aspects of the post, as indicated in the job description and person specification.The recruitment process is anonymous. Please ensure that you do not include your name on any of your supporting documents or on the file attachments.Closing date for applications: 06 October 2020Interview date: TBCWe are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.