Hospitality / Food Hall Manager

Job Description

Job Description ­­­SummaryNewly created, full time managerial role for a small, ambitious multi-vendor hospitality venue, set within a mixed use hospitality and workspace building in Peckham.The role will be hands-on, driving tenant performance and customer experience as the businessis refined and optimised to become an excellent, well established day and night neighbourhood destination.With expert training offered, this is a great opportunity to work in an evolving part of the hospitality sector, without the complete responsibilitiesof a restaurant manager role.For the right candidate the role also offers the chance to get involved in new sites and grow your career within the business.We’re looking for an organised, engaging, business-minded person who fully understands our customers and tenants alike.Applicants should have at least 3 years of experience managing busy venues - ideally food halls, but if not then other relevant hospitalityvenues.Company DescriptionMarket is home to a huge number of independently operated small businesses in the centre of Peckham.We run a shared workspace and food hall, as well as acting as landlord and building manager to a music venue, gym, rooftop bar and restaurant.We’re a multifaceted,independent business focussing on offering an evolving, high quality platform for a diverse group of businesses and operators, which translates into an energetic and varied local destination for our customers.We’re looking for a professional and experiencedFoodhall Manager who can embed themselves in the life of our ground floor venue, and work in a structured and creative way to maximise our collective offer, customer service, local appeal and footfall.Key Tasks:Responsibility for the revenue performance and customer experience within our ground floor food hall, working alongside our Marketing & Events Manager, and reporting to our General Manager and two company directors/founders.Responsibilities include;

• Tenant performance - working with food and drink operators to ensure they are best positioned to serve the needs of our customers and maximise their revenue
• Customer experience - managing all aspects of the communal areas and customer journey to deliver exceptional, memorable customer experiences
• Space management - building a team and a set of processes to manage the space in a complete, efficient, and effective way, as well as getting hands on with all this whilst the team is built up
• Maximised footfall - bringing together all of the above, alongside analysing tenant sales data to identify further growth opportunities, and working alongside our Marketing & Events Manager to design and execute highly successful marketing campaignsand promotions

Required Skills;Commercial Awareness

• Strong understanding of restaurant operations, financials, and profitability.
• Ability to set and achieve sales and revenue targets.
• Experience in cost control and menu pricing.
• Knowledge of current trends and innovations in the UK hospitality industry.

Leadership & Team Management

• Self-starting and highly motivated
• Proven ability to lead, motivate, and develop a diverse team and independent operators.
• Excellent communication and interpersonal skills to build positive relationships with team members, vendors and customers.
• Ability to foster a positive and supportive work environment for maximum staff productivity.

Customer Service & Operations

• Exceptional customer service skills with a focus on exceeding guest expectations, and setting a friendly, welcoming atmosphere for all.
• Comprehensive knowledge of UK food hygiene and safety regulations.
• Ability to handle customer complaints and resolve issues in a professional and timely manner.
• Detail-focussed, with a proven track record in maintaining high standards of service, cleanliness, and presentation throughout venues.

Problem-Solving & Decision-Making

• Strong analytical and critical thinking skills to identify and solve problems quickly and effectively.
• Ability to make sound decisions under pressure and in fast-paced environments.
• A proactive approach to anticipating and mitigating potential risks and challenges.
• Excellent organisational and planning skills to ensure smooth daily operations and event execution.

Additional Skills

• Proficiency in relevant restaurant management software and POS systems.
• Excellent written and verbal communication skills for internal and external communication.
• Ability to work independently and as part of a team.
• Commitment to continuous learning and development within the hospitality industry.

If you’re interested we’d love to hear from you!