Homeowner Officer

Job Description

Title: Homeowner OfficerContract Type: 6 month fixed term contractHours: Full time, 35 hours per weekPersona: Agile - Office based 20-40% Reporting office: Cray House, Sidcup, DA15 Interviews will be held via video callSalary: £27,454 - £31,500pa dependingon experienceClosing date for completed applications: 25th October 2021Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.Due to COVID19, colleagues in eligible roles are currently workingfrom home in line with government guidelines.Previous applicants need not apply.We are currently looking to recruit a Homeowner Officer within the Homeownership Team.The team are responsible for dealing with general lease enquiries, approvals, and restrictions;assisting homeowners to sell their homes; providing information to solicitors for prospective purchasers; helping residents purchase further shares through the process called staircasing; processing lease extensions; re-mortgages and subletting requests;administering the Right to Buy and Right to Acquire, and other purchase option schemes.The team deal with a varied workload and the job is fast paced, so to succeed in this role you must be customer focused, have a positive attitude, be an excellent communicatorand be able to multitask. You need to have the ability to work on your own initiative and meet deadlines, it would also be an advantage to have experience gained from a housing or legal background. Excellent organisational skills and attention to detail isalso essential in this role.You will have a good working knowledge of Microsoft products, and experience of using a CRM would be an advantage. The role will require you to prepare written documentation to be sent to our customers, so experience of letter/reportwriting is essential.As you will be dealing with customers, solicitors, mortgage lenders, surveyors, financial advisors and other internal departments it is desirable to have experience in property conveyancing processes and have knowledge of leasehold/sharedownership products.If you are interested in this role and have the experience required, then apply without delay!At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlinesthe core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Qs values can be found on our website and a copy of our behavioural framework can be provided on request.Our commitments:At L&Q,people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. Its only by investing in a well-trained and motivated workforce that we cancontinue to prosper and sustain business success.In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to groupperformance, excellent Pension scheme, Benenden Healthcare, an employee assistance programme and non-contributory life assurance.We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please letus know during the recruitment process if youre interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - ifits feasible then well make it happen.We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitmentto end mental health discrimination in the workplace.We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.L&Q is a regulated charitable housingassociation and one of the UKs most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East.As a charitable organisation, our role goes beyond providing homesand housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. In response to the housing andaffordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, witha target of 60% in London.Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.COVID 19: The safety of our staff and our candidatesis of the utmost importance. Every effort will be taken to ensure that safe ways of working are adopted throughout the Recruitment and Selection process. We are introducing extra precautions in line with UK Government Guidelines. Our recruitment processeswill follow social distancing and COVID-19 Secure requirements. This will include the use of various technologies to support the interview process. Should candidates have any questions regarding this, or if you require additional support please let us knowat the interview planning stage.