Head of Registry Higher Education

Job Description

Recruitment Hunters are recruiting for a Head of Registry for their specialist higher educational client based in London. The overall purpose of the role is to provide management and leadership of the Colleges Registry. The role holder is responsible for the delivery of Registry services efficiently and to a high standard including: student records, registration and enrolment,assessments, transcripts, student complaints and student disciplinary processes, and statutory reporting. Responsible for the line management of two Deputy Heads of Registry and the Student Conduct and Complaints Officer.DUTIES AND RESPONSIBILITIES - Head of Registry

• Responsible for the management, and related staff, processes and systems, of the following areas of the Colleges work: student registration processes, including Quercus the Colleges student information system and any successor system; student assessments;individual student academic records; formal student procedures, including complaints, appeals, disciplinary matters, change of programme, breaks in study, withdrawals, progression and awards; liaison with the Student Loan Company in relation to student registrationand fees; student and graduate statistical reporting, analysis and statutory returns; production of confirmation of enrolment, council tax and bank letters for students; production of transcripts and diplomas

• Provide overall management of Registry to ensure that systems and processes are reliable and efficient while meeting the needs and expectations of students and staff.

• To actively manage Registry processes to deliver excellent, efficient and timely services, leading change where necessary to adapt to institutional development and the delivery of its strategy.

• To actively contribute to the development of wider College policies, processes, and procedures to ensure that the College is compliant with the OfS, QAA, OIA, HEFCE and other regulatory bodies standards and achieves high rankings in the National StudentSurvey and other student surveys as relevant for the College.

• Lead, develop and manage staff within Registry, providing a professional working environment that promotes a culture of continuous improvement and enables staff to perform to their full potential, and to ensure staff are supported and encouraged to upskill,change and adapt to keep pace with institutional developments.

• Oversight and management of the Registry staffing structure and resources in support of the Colleges strategy and ensure that service objectives are successfully met.

• Propose a budget for Registry and then oversee financial planning and management for Registry to ensure it operates efficiently within budget.

• To support the Assistant Director of Academic Services in delivery of College strategies in relation to the student experience and specific aspects of student life in London.

• Participate in various College committees, steering groups and working groups.

• To maintain a working knowledge of higher education sector developments and good practice in relation to the Registrys areas of responsibility.

• Occasional travel and work in unsociable hours will be required.

Education and Desirable skills - Head of Registry

• Undergraduate degree [E] / Graduate qualification/degree [D]

• Management qualification [D]

Experience

• Experience of managing a student information system in a higher education setting. [E]

• Experience of the Quercus or Banner student information systems [D]

• Good experience of staff line management, including staff induction, staff development and management of performance [E]

• Significant experience of Registry role(s) within the higher education sector [E]

• Management experience of at least two of the following areas: student registration, student assessment, statutory reporting, student appeals, complaints and/or discipline [E]

• Experience of delivering reports and documentation with high levels of accuracy to tight deadlines [E]

• A good understanding of GDPR, the Equality Act and other legislation relevant to the delivery of Registry services [E]

• Significant experience of understanding and appropriately applying and explaining regulations, policies and procedures [E]

Skills and Abilities

• Ability to effectively manage staff and delegate appropriately to meet deadlines and kpis [E]

• Ability to make decisions while under pressure in a fast moving environment [E]

• Strong interpersonal skills to work with students and staff at all levels, including senior academic colleagues [E]
• A DBS check will be required [E]

• Available to occasionally work outside of normal office hours [E]

The Head of Registry is a permanent hybrid role, paying a salary £50,000 - £55,000 + Benefits.If this Head of Registry position sounds like you, then please forward your CV to Steve at Recruitment Hunters. We will be able to provide you with the original spec and details."Let us do the hunting...so you dont have to!" Recruitment Hunters is an independent recruitment agency based in Cambridgeshire who place permanent & contract staff into firms across East Anglia (Cambridgeshire, Suffolk & Norfolk) & London. We focus on 4 main sectors from Commercial, Accountancy, Engineeringto Technical.Higher Education, Registry, Management, Registrar, Academic, Graduate, Student Services, College, University, Hybrid, HE, Higher Education, Students, DBS, Recruitment Hunters.

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AcademicCollegeHigher EducationManagementStudentsGraduateStudent ServicesUniversityDBSRegistrarRegistryHybridRecruitment Hunters.