Head of Registration

Job Description

Head of RegistrationTo lead and manage the Registration function, developing and implementing regulation policy, procedures and processes, to ensure effective management of the register within the remit to ensure best practice in registration management, continual improvementsto public protection and compliance with all statutory obligations and regulations.To lead the Registration Departments contribution to the successful delivery of our annual Business Plans plus our Strategic VisionFit for the Future 2020-25, sharing the vision of being recognised for delivering world-class regulation and excellent customerservice, whilst building a culture of continuous improvement. This will be alongside yet to be planned organisational transformation activities and projects as part of our upcoming GOC Refresh.Head of Registration Responsibilities:

• Contribute to Council strategy, business plans and budgets; develop functional strategy in line with departmental requirements and strategic objectives and the Councils mission, vision and values.
• Have a record of leading service delivery improvements and be passionate about service excellence: Develop, propose and subsequently implement registration policy and practice improvements consistent with developments in the wider regulatory environmentensuring the registration regulation framework is fit for purpose and the GOC is able to meet its statutory obligations.
• Review, assess and make evidence-based decisions on exceptional and complex registration applications, interpreting existing legislation and registration practice, acting as registrar within law and policy framework, so that only those applicants entitledremain on the register and are able to practice and thereby protect the public.
• Management and delegated responsibility of the Register including management of the Registration functions areas of the GOC Customer Relationship Management (CRM) system, to ensure compliance with regulations and management and on-going improvement ofthe CRM system for all registration activities.
• Lead the Registration team in a fair, inclusive and agile fashion, establishing the structure and processes required, including leading on delivery of any related projects. Ensuring the work and people are managed through the team management structure andapplications for registration, retention and restoration to the registers are processed to high standards of accuracy, efficiency and customer service, and within target, whilst being responsible for and working within the departmental risk register. Thiswill involve management, oversight and a commitment to continuous improvement of quality assurance processes, with ownership of the teams performance and reporting, whilst adhering to the Never Events policy, to maintain the highest standards around theintegrity of the register and protection of the public.
• Communicate and promote the role of Registration and increase understanding of registration policies and processes amongst a range of internal and external audiences, acting as GOC spokesperson to inform others and to support the role of GOC.
• Support and guide the work of the Councils Registration leads to enable them to undertake their responsibilities in an effective and diligent manner. Including regular reporting and departmental updates.
• Set the budget in agreement with the Director and manage the overall performance within the agreed budget, identifying opportunities for efficiencies

Head of Registration Requirements:

• Degree educated or relevant experience
• Comprehensive knowledge and understanding of the regulatory environment (particularly Registration)
• Be an experienced leader with a background of working in and developing an operations/customer service team and function
• Experience of advance use (Super User) of Microsoft Dynamics (and, or CRM systems) and developing associated user requirements
• Experience of developing and embedding policy and procedural change in a similar environment
• Be highly organised with a strong focus on delivering desired outcomes
• Have an unwavering commitment to equality, diversity and inclusion
• Strong team player with experience of delivering improvements by directly and indirectly leading others
• Have a strong focus on delivering desired outcomes and solutions to problems with the energy and drive to improve customer service
• Be able to think and act creatively to bring about operational business improvements whilst maintaining quality

About The General Optical Council:We are the regulator for the optical professions in the UK. We currently register around 30,000 optometrists, dispensing opticians, student opticians and optical businesses.Location: London, EC4M 7NGContract Type: Permanent, Full Time, 34.75 per weekSalary: £50,148 to £59,040 per annumYou may have experience of the following: Head of Registration & Compliance, Operations Manager, Head of Regulation, Head of Compliance, Professional Body, Regulation, Compliance, Head of Operations, Regulations Manager, Compliance Manager, Regulatory, Regulationetc.Ref: 103 722