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Job Location | London |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Our client is the UK Retail Banking division of a Global Banking Group.DescriptionExciting opportunity for a Head of Portfolio - Credit Cards & Personal Loans with the UK Retail Banking division of a Global Banking Group. London or BirminghamUK Retail Banking is core to the successful delivery of the Banks global strategy. UK Retail Banking has end to end Journey ownership for the most significant customer journeys in the UK, including Buying a Home, Unsecured Lending and Everyday Banking..Card portfolio management for UK is behind best in class, resulting in lower balance per active account for the Bank vs similar competitors. Key capability gaps in customer functionalities and lack of industrialised portfolio management discipline are twoof the biggest contributors to this. The advertised role will be expected to provide leadership across both these areas and deliver the agenda with pace, while working in alignment with the Banks values and customer conduct expectations.The role of Head of Portfolio will report to the MD, Unsecured Lending and UWS and will be a key member of the UK unsecured lending and the broader Retail Banking leadership teams. This is a key position in leading and delivering the recently agreed unsecuredlending strategy.The role holder is key to driving forward the unsecured lending strategy and will play a pivotal role in bringing together the whole organisation, including those outside of the direct remit of Retail Banking, to lead the customer lifecycle agenda for CreditCards and Personal Loans customers. In particular, they will lead cross functional teams acrossi) spend, activation & rewardsii) balance buildiii) retention, fraud & re-activation.The role holder will manage a team of 19 FTE directly.Accountabilities for Business, Customers and StakeholdersTo lead the team to manage the credit card and personal loan customer lifecycle to maximise portfolio growth across all customer contact pointsDesign, develop and oversee customer management programs including: