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Head of Loyalty & CRM - Dubai

Quest Search and Selection Ltd
Job LocationLondon
EducationNot Mentioned
Salary80,000 - 100,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Quest Search & Selection is currently working with one of the marketing leading partners who have the rights to some of the worlds leading Fashion, Beauty, Home, Leisure, Food & Beverage brands across the Middle East.This is a relocation opportunity to Dubai.This Head of Loyalty & CRM role you will Create, Manage, and Lead Loyalty Customer Segmentation and Customer Value Management efforts within this multi-branded environment.The day to day responsibilities of this Head of Loyalty & CRM role -

  • To drive the Loyalty program & financial analysis and to assist with P&L management and insights.
  • To lead operational reporting support utilizing loyalty member database and other data available
  • Create targeted customer offerings, segmentation and profiling
  • Develop programme dashboards and automate reports
  • Excellent at data storytelling and drive compelling discussions with Finance and Business Commercial Heads on impact of loyalty programmes
  • Advice on CRM strategies to improve and achieve programme and marketing KPIs
  • Lead efforts to enrich data sets via online and third-party data enrichment partnerships
  • Help to drive our customer acquisition and growth strategies by finding potential customer
  • Define customer retention and engagement strategies to increase loyalty prog
  • Advice on CRM strategies to improve and achieve programme and marketing KPIs
The Skills and Experience needed for this Head of Loyalty & CRM role -
  • 10+ years of data science experience within Loyalty, CRM
  • You just have experience with the retail, customer & experience with segmentation
  • You must be seen as a Loyalty Programme experts
  • You must have worked within a Loyalty specialised agencies or with Retail Reward programmes
  • Minimum Bachelors Degree or equivalent experience in Data Science and Loyalty space.
  • Clear communication and presentation skills to lead discussions with internal executives.
  • Entrepreneurial and collaborative mindset.
  • Proven experience in Advanced Analytics and Loyalty Financial Modelling
The benefits of this Head of Loyalty & CRM role-
  • Tax Free salary
  • Relocation support
  • Private Medical
  • Bonus (up to x2 months salary)
  • Discounts from leading brands and retailers
  • Opportunity to travel across the GCC.
This is an incredible opportunity to be part of a number of global brands and drive the insights and customer strategy for the whole group. If you fell this role is for you, please apply today quoting the reference JO-2207-110331.We request that candidates send their CV as a Microsoft Word document where possible.Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.

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