Head of Information Technology

Job Description

Head of ITCImperial London Hotels Group based @ The Royal National40 Hours - £75,000.00 + BenefitsAbout ILHImperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation asit evolves and modernises. The portfolio includes The Royal National Hotel which remains UKs largest hotel with over 1,600 rooms, The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG Branded Holiday InnBloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4* Deluxe Hotel in 2026.We are currently recruiting for a Head Of IT We are seeking an experienced and proactive Head of IT to oversee the IT operations for our organisation, which includes the afore mentioned group of hotels located in Central London. The successful candidate will be responsible for leading an on-site teamof IT professionals as well as managing offsite level 1 support and all other vendors.You will form part of the Senior Leadership team and will be responsible for managing all IT and computer systems. You will be responsible for the revision and implementation of all necessary IT policies and strategies.You will be required to implement the infrastructure, and leverage the technology to enable company objectives. Additionally, oversee the development, implementation, and maintenance of the companys information and communication systems, ensuring appropriatedata security to support the business strategy.Your key duties will be as follows:

• Develop and implement an IT strategy aligned with the business goals of the organisation.
• Act as the internal consultant and subject matter expert on all technology matters, ensuring the organisation leverages industry best practices and emerging trends.
• Lead, manage, and mentor an on-site IT team, ensuring they are motivated, effective, and delivering high-quality support.
• Hire, train, and provide professional development opportunities for IT staff to enhance their skills and knowledge.
• Collaborate with external vendors and manage outsourced IT support services, ensuring SLAs are met and issues are resolved promptly.
• Build and maintain relationships with external vendors and negotiate licensing contracts and professional service agreements.
• Oversee the maintenance and administration of IT systems across all properties, including network infrastructure, telecommunications, business applications, and guest-facing technology.

What wed like from you

• Bachelors degree in information technology, Computer Science, or a related field.
• Certifications in IT management or security (e.g., PMP, CISSP) and continuing education are preferred.
• Strong project management skills, with the ability to manage multiple projects simultaneously (Project Management courses will be beneficial)
• Ability to work flexible hours, including evenings and weekends, to meet the needs of a 24/7 hospitality business
• Expert knowledge of Hospitality PMS & POS Systems
• Previous experience implementing Cyber Essential Plus will be beneficial.
• Minimum eight years of experience in IT operations, with at least three years of experience overseeing and leading IT teams, as well as managing projects.
• Strong understanding of IT operations, infrastructure, and security best practices within the hospitality industry is highly desirable.
• Familiarity with ITIL or other IT service management frameworks is beneficial.

What youll get in return

• Holidays 28 (inc. of bank holidays) pro-rota increasing with length of service up to 33 days
• Global discount for all IHG Properties for you and friends and family for an overnight stay starting from £25
• Free meals on duty
• Uniform & Dry-cleaning
• Workplace pension scheme
• £300 Refer a Friend Scheme
• Employee recognition
• Employee awards
• Social events
• Interest-free Season Ticket Loan / Travelcard Loan
• 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
• Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
• Shopping discounts across several high-street brands and online retailers
• Sabbatical leave (subject to eligibility)
• Mental health first aiders support & well-being
• Employee Assistance Programme- Supported by Hospitality Action:
• Career Guidance, Life Coaching & Tenancy Agreements
• Legal Assistance & Financial Assistance
• Wellbeing Tools e.g. personal counselling, addiction support, digital fitness programmes, nutrition guides and recipes etc.

Career & Development Benefits:

• Training and development through our Imperial London Hotels Academy
• Access to fully funded apprenticeships (subject to eligibility)
• £1,000 for your chosen course for development once you complete our Buddy programme (subject to eligibility)
• Access to Supported Study Scheme (subject to eligibility)
• Annual Free English Course accredited by UCL Centre for Languages & International Education
• Opportunity to explore other roles within Imperial London Hotels after 1 year of service

Extended Benefits:

• Technology Scheme (subject to eligibility)
• Cycle to Work Scheme (subject to eligibility)
• Workplace Nursery Scheme (subject to eligibility)

Required skills

• 1Business Applications
• 1Information Technology
• 1IT Management
• 1IT Strategy
• 1ITIL
• 1Network Infrastructure
• 1CISSP
• 1Hospitality Industry
• 1PMP
• 1POS