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| Job Location | London |
| Education | Not Mentioned |
| Salary | £600.00 per day |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Temporary , full-time |
Head of Digital and Customer ExperienceWalthamstow£600 Per Day I am recruiting for a local authority who is looking for a skilled and experienced Head of Digital and Customer Experience to join the Customer Strategy and Digital Channel Service. You will be responsible for the Councils digital customer experience strategiesand commissioning the services and platforms supporting its delivery. You will be responsible for leading user research, end to end digital service design, delivering a successful digital transformation programme and ensuring continued high performance fromthe councils digital delivery functions. You will be responsible for developing and implementing a compelling digital resident experience strategy and vision that helps the Council meet its objectives to become the UKs leading digital authority and providingexcellent digital services for customer and users alike.Key AccountabilitiesDesign and deliver the councils digital customer experience and channel strategy including digital inclusion.Undertake horizon scanning and tracking of emergent digital trends, technologies and commercial opportunities .Lead and manage the councils development and implementation of customer digital technologies including website, intranet and CRM.Oversee all digital content through both re-active and pro-active channels, owning the sign off of any change, impacting customer systems.Ensure that digital service provision complies with council service statutory, regulatory and contractual obligations.Act as the design authority and owner for the implementation, development and management of the councils digital products.Design and manage digital governance and ensure digital governance processes are built in operationally to the council.Person Requirements Track record of delivering public facing digital services in a large, complex organisation with expert technical /professional knowledge and experience.Track record of shaping and evolving ambitious digital strategies driven by deep user research and insight and a passion for inclusion and accessibility.Excellent research, analysis, interpretation and evaluation skills, demonstrating the ability to identify and diagnose complex problems/issues / requirements and develop innovative strategic solutions.Authority and credibility to build relationships, influence and engage successfully with politicians, senior managers, colleagues and partners in complex or politically sensitive situations. Significant experience of writing reports, specifications and agreements Substantial experience of managing significant budgets and resources.Understanding and experience of working with common digital platforms platforms used to deliver public-facing digital services, ideally including specific experience of the govService product set.