Head of Design

Job Description

Head of Design£65,664 to £75,874 plus High Cost Area Supplement, where applicablePermanent, Full-time Location: FlexibleRef: 918-MX8074About UsNHS Blood and Transplant (NHSBT) is a Special Health Authority dedicated to saving and improving lives. We arean essential part of the NHS and provide a wide range of services that make the most of absolutely every donation - from blood and organs to tissues and stem cells. Few organisations have the ability to reach so many, and we aim to deliver the best possibleservice to the thousands of patients and donors we work with, directly and through the wider NHS. Our remit is broad, including diagnostic and therapeutic services, organ donation & transplantation, and blood supply. In order to deliver these services withthe highest level of safety, reliability and efficiency, our operations are world class, and we work closely with a wide range of stakeholders including government, volunteers, the health sector and academia.The RoleIts a genuinely exciting time to join NHSBT.Our digital transformation agenda has accelerated significantly in the last year and we have invested greatly in our design capability. We have made fantastic progress, but there is still a lot more ambitious and life-changing work ahead. As such, we are lookingfor a highly experienced and passionate user-centred design professional to build on this momentum, accelerating our plans to grow and mature our service design and research capability, as demand for our services continues to increase.As Head of Design, youwill have the opportunity to influence organisational strategy and drive an ambitious change agenda. You will use your significant experience to continue to define NHSBTs approach to design and research; engaging and influencing a wide range of stakeholdersacross the organisation; building relationships internally to create and share the vision for user-centred design and research. In doing so, you will inspire teams to ensure our services and products are user centred, open, interoperable, inclusive and meetregulatory needs.You will lead a team of service designers, user researchers and business analysts who are focussed on supporting NHSBT to save and improve lives every year. You will be pivotal in ensuring we create exemplar services and experiences that meetthe needs of donors, patients and staff, joining up digital and off-line journeys so they interoperate seamlessly.As NHSBT looks to continue to build on the significant role we played in supporting the NHS in its pandemic response, you will build strong relationshipsand collaborate with counterpart design colleagues across the NHS and government, leading design approaches and services that will positively impact the lives of patients, donors and their families.If you are a respected digital leader and ardent advocateof design, a champion of the user and expert influencer & communicator we are looking forward to hearing from you. You will have the opportunity to shape and drive a transformational agenda that will genuinely help save and improve lives - we hope you feelas passionate about this as we do.Informal Open Evening Q&AAn open evening with: Rebecca Tinker, Digital Delivery Director & Mark Croucher, AD Donor Experience Serviceswill be held from 18:00-19:00 via Microsoft Teams on 16 November.The purpose of this opengroup session is to briefly describe the role and answer any applicant questions. Please note that there is no requirement to attend. If you would like to attend this optional session, please contact to register.Closing date: 25th November 2021.Interview date:Anticipated to be held on 17th December 2021.For further information please contact hello@twentysevenconsulting.co.ukTo apply please click the Apply ButtonThree small words, one big difference - Caring, Expert and Quality.Visit our website www.nhsbt.nhs.ukto view videos which explore the journey of donors.Together well save and improve more lives than ever. GDPR personal data notice According to GDPR guidelines, we are only able to process your Sensitive Personal Data (racial or ethnic origin, political opinions,religious or philosophical beliefs, trade union membership, genetic data, biometric data, health, sex life, or sexual orientation) with your express Consent. You will be asked to confirm consent in your application form, and please do not include any SensitivePersonal Data within your CV (although this can be included in your covering letter if you wish to do so), remembering also not to include contact details for referees without their prior agreement.NHS Blood and Transplant (NHSBT) offers a dynamic and friendlyworking environment where teamwork is highly valued. Personal development is also considered a priority and is supported through extensive training and development opportunities open to all employees.We are passionate about creating an inclusive workplaceand aim to reflect the diverse communities we work with and positively encourage applications from all sectors of the community.