Head of Client Onboarding Europe, Middle East, Africa & Asia-Pacific region

Job Description

OverviewBring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the worlds top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration.Known as the "bank of banks" - 97% of the worlds top banks work with us as we lead and serve our customers into the new era of digital. With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, were approximately 50,000 employees across 35 countries with a culture that empowers you togrow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about. Were seeking a future team member for the role of Head of Client Onboarding (Europe, Middle East, Africa & Asia-Pacific region) to join our Global Client Onboarding leadership team within Treasury Services Global Client Support. This role is located in Manchesteror London, United Kingdom. This leadership role has accountability for ensuring the effectiveness and consistency of the client experience - finding synergies and implementing centralized best practice service solutions for our clients and addressing client issues proactively, efficientlyand to the satisfaction of clients. This role reports into the Global Head of Client Onboarding for Treasury Services (TS) and collaborates very closely with business partners (Relationship Management, Client Service, Operations, and Product) to improve the speed of onboarding while deliveringa differentiated seamless client experience. This role makes an impact in the following ways:

• Recruits, directs, motivates, and develops regional staff, maximizing individual contributions, their professional growth and their ability to function effectively with their colleagues as a team.
• Directing the regional onboarding teams in the implementation of products and solutions for the TS business whilst ensuring an accurate and timely delivery which consistently reduces time to onboard
• Primary point of contact for Europe, Middle East & Africa (EMEA) and Asia-Pacific region (APAC) Onboarding on any new Product roll-outs as well as process improvement initiatives
• Conducts strategic initiatives for the TS Global Onboarding team and represents the team in cross-functional and cross line of business efforts
• Develops strong working relationships with key business partners (Relationship Management, KYC, Operations, Product, and Engineering) to ensure the teams timely delivery that is consistently in-line with, if not exceeding, client expectations
• Oversight responsibility on regulatory commitments related to EMEA and APAC segments - e.g. Deposit Guarantee Schemes Directive (DGSD) and Common Reporting Standards (CRS)
• Presents, as part of a team, to various oversight committees such as AMLOC, Business Risk and/or Business Acceptance where needed
• Presents, as part of a team, to various key stakeholder groups such as North America /Latin America Regional Management, Product, Operations, Compliance and/or Engineering
• The scope of this role is significant as the position leads a team that handles very broad client/product complexity, ensures client revenue retention and growth, and manages the complexities and risk associated with leading multiple onboarding teams acrossa global platform, which includes a broad array of developed and developing countries, and supports and impacts all global clients in Treasury Services.

To be successful in this role, were seeking the following:

• Bachelors degree or the equivalent combination of education and experience is preferred.
• Extensive work experience with a number of years in management preferred.
• Experience in client-facing or project management roles preferred
• Demonstrated ability to design and implement process and client experience improvements in a global contex
• Strong management skills and experience in managing teams of varying sizes and expertise levels
• Customer centric with strong commercial acumen to understand client problems, identify solutions, and derive commercial value from those opportunities.
• Excellent communication skills, both written and verbal, with the ability to simplify complex concepts and the ability to influence others.
• Strategic thinker and proficient problem solver with demonstrated ability to work independently

Employer Description: For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create,trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the worlds financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helpingclients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and morethan 100 markets. Its the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: careers.